Select a topic using the navigation menu on the left.

• Does my login name have to be my email address?
  Yes, your email address will be your login name, and it must be a valid email address. We will use your email address to deliver important information and services to you.
• Is my credit card information secure?
  Yes, your credit card information is secure when you place an order through our website. Gleim wants you to feel secure when ordering our products online. For this reason, we use the Apache web server with SSL encryption. This means it will secure the transfer of data over the web. For more information about the Gleim Secure Server, click here.
• Are my name, phone number, address, and other personal information kept confidential by Gleim Publications?
  Gleim Publications does not share, sell, or divulge your personal information. Your personal information will be used only by Gleim Publications (and the FAA, if you are taking FIRC for CFI renewal).
• How do I reset my Gleim Online Account password?
  1. Go to the Gleim home page: http://www.gleim.com.
  2. Log into your account.
  3. Click on the Account Info tab.
  4. Click on the Edit Account Information link on the right side of the page.
  5. You may update your password and other personal information from this page.
• Help! I can't log into my account!
  In the event that you have forgotten your password, you can have it emailed to the address you use to log in. If you unsuccessfully attempt to log in three times, your password will automatically be emailed to you. If you have forgotten your login username, please contact Gleim Technical Support by filling out our Help Request form or by emailing us at support@gleim.com.
• I have an account with another Gleim Online service. Am I a new user or a return user?
  If you have an account with any of the Gleim online services, you are a return user. At the login page, enter your username and password in the Return Users section, then click Login.
• How do I enable cookies?
  • If you are using Internet Explorer 7.0+:
  1. Select Internet Options from the Tools menu.
  2. Click on the Privacy tab.
  3. Click the Default button or manually slide the bar down to Medium under "Settings."
  • If you are using Internet Explorer 6.0:
  1. Select Internet Options from the Tools menu.
  2. Click on the Privacy tab.
  3. Click the Default button or manually slide the bar down to Normal under "Settings."
  • If you are using Mozilla Firefox 3.0+:
  1. Select Options from the Tools menu.
  2. Click on the Privacy tab.
  3. Click on the dropdown menu in the History section and select Remember History.
  4. Click OK when finished.
  • If you are using Mozilla Firefox 2.0:
  1. Select Options from the Tools menu.
  2. Click on the Privacy tab.
  3. Click on the box next to "Accept cookies from sites" and make sure the box is checked.
  4. Click OK when finished.
  • If you are using Safari 3.0+ on Windows:
  1. Select Preferences from the Edit menu.
  2. Click on the Security tab.
  3. Look for the "Accept Cookies" section in the middle of the window.
  4. Click the circle next to "Only from sites you navigate to" and make sure there is a dot in that circle.
  • If you are using Safari 3.0+ on Mac:
  1. Select Preferences from the Safari menu.
  2. Click on the Security tab.
  3. From Accept Cookies, click the circle next to "Only from sites you navigate to" and make sure there is a dot in that circle.
  4. Close the dialog box.

2005 Edition Test Prep Software (or higher)

Activating the Test Prep Software

• How do I activate the sections I have purchased?
  1. Start the Gleim Test Prep Software.
  2. Go to Tools, and choose Activate Sections/Libraries.
  3. Click Next.
  4. Fill in your personal information and click Continue With Activation.
  5. Enter your Customer Key(s) into the section(s) you have purchased. Click Next.
  6. If you are connected to the Internet, choose Yes and click Next. If you are not connected to the Internet, please proceed to these instructions.
  7. The Test Prep Software will display the status of your activation. Click Next.
  8. Click Finish.
  
  
• I need to activate my Test Prep Software, but I'm not connected to the Internet. What do I do?

  If you are not connected to the Internet, you will need to contact Gleim Technical Support in order to activate your Test Prep Software. Please make certain you provide the following information:

  • Your personal information (name and address)
  • Your Customer Key(s). If you do not know how to locate your Customer Key, please proceed to these instructions.
  • Your Hardware Key. If you do not know how to locate your Hardware Key, please proceed to these instructions.
  • Your Test Prep Software title and edition

  You may contact our experienced support staff by filling out our Help Request form, emailing support@gleim.com, or calling 800.874.5346.

• What is a Hardware Key and where do I find it?

  A Hardware Key is a string of numbers and letters that is specific to your computer. No other computer has the same Hardware Key as yours. This is a number that is required during the activation process. Our Gleim support representatives will need this number if you do not have Internet access during the Test Prep Software activation.

  To find your Hardware Key, please follow the directions below.

  1. Open your Gleim Test Prep Software
  2. Go to Help and choose About Test Prep.
  3. Click on License and Version Data.
  4. Scroll down to the second part of the screen labeled Hardware Key.
  5. Click OK to close this window.

  You may also find the Hardware Key in the Activation Wizard if you answer “No” to the “Are you connected to the Internet?” question.

• Where do I get the information needed to activate the software?

  When you purchase a Gleim Test Prep software library, you will receive a Customer Key, Access Code, or Download Link.

  There are several different ways to activate your Gleim software.

  1. You can activate your installed libraries through your Test Prep software menu. From the main window, go to the Tools menu and select "Activate Libraries." Activate your libraries through our Internet activation process.
  2. You can activate via telephone by calling Gleim Publications at 800.874.5346. Our business hours are Monday through Friday, 8am to 9pm, and Saturday, 9am to 2pm. All times are EST.
  3. You can activate via email by sending the following information to license@gleim.com.
     • Your full name
     • Your phone number
     • Your street address
     • Your email address
     • The library(ies) you've purchased
     • Your Customer Key if you've purchased from a reseller
     • Your Hardware Key (Note: The Hardware Key is specific to your computer and should be read from the screen of the computer on which you plan to install the software)
       To find your hardware Key:
       • Click "Help" at the top of the menu bar of the main page.
       • Click "About Test Prep."
       • Click the "License & Version Data" button. Scroll down until you see the Hardware Key.
     • The email will be processed, and your Activation Code will be emailed to you within one business day.

     If you have lost or have not received your Customer Key, please call Gleim Publications at 800.874.5346 to obtain the necessary information.

  4. If you have an Online Access Code, please follow the instructions below.
     • Go to www.gleim.com.
     • Log in using your email address and password.
     • If not already there, click on the "Account Info" tab.
     • Click on the "Online Registration" link near the bottom of the page.
     • Type your access code into the box and click the "Register Access Code" button.
     • Click the "Test Prep Software" tab.
     • In this section, click the link for the software you want to install.
     • Click where it says "Download Now" in the middle of the page.
     • On this page you will see a ticket number that you may need during installation. This is a temporary number that is only used once per download. You should not need to write it down.
     • The download should begin automatically. If it does not, click the link labeled "Click here to download."

     Once the installation is complete, you will be automatically activated and you can begin using your Test Prep Software.

  5. If you have a download link, please follow the instructions below.
     • Click the link. It may ask you to log in if you aren't logged in already.
     • Log in by entering your email address and password.
     • You will be taken to your Personal Classroom.
     • Click the "Test Prep Software" tab.
     • In this section, click the link for the software you want to install.
     • Click where it says "Download Now" in the middle of the page.
     • On this page you will see a ticket number that you may need during installation. This is a temporary number that is only used once per download. You should not need to write it down.
     • The download should begin automatically. If it does not, click the link labeled "Click here to download."

     Once the installation is complete, you will be automatically activated and you can begin using your Test Prep Software.

  If you cannot find your activation information or are still having problems activating your Test Prep Software, please fill out our Help Request form or contact Gleim Technical Support at support@gleim.com.

• Why are all my Customer Keys the same?

  Customer Keys are unique to every customer. Therefore, when we issue you a Customer Key, you are the only one who has that number. This is how we keep track of what programs each customer owns. If you purchase your Test Prep Software directly from Gleim, your Customer Key will be the same for each section.

  Please keep in mind that if you have not purchased the section, you will not be able to unlock it. Only purchased sections will unlock when you enter your Customer Key.

• How and where do I enter my Customer Key?
  Please refer to How do I activate the sections I have purchased?
• How and where do I enter my Activation Code?

  Note: You will have an Activation Code or Codes for each purchased section if you do not have an Internet connection or are unable to connect to the Gleim servers. It will be given to you by Gleim Technical Support.

  1. Start the Gleim Test Prep Software.
  2. Go to Tools, and choose Activate Sections/Libraries.
  3. Click Next.
  4. Fill in your personal information and click Continue With Activation.
  5. Enter your Customer Key(s) into the section(s) you have purchased. Click Next.
  6. Choose No and then Next.
  7. Enter the Activation Code that the Gleim Technical Support representative has given you. Click Next.
  8. The Test Prep Software will display the status of your activation. Click Next.
  9. Click Finish.
• The Test Prep Software won't accept my Customer Key or Activation Code. Why?

  If you are receiving the error, “You have entered an invalid Customer Key,” you have either misspelled the Key or have entered a Key that does not belong to that section. Please make certain that you have entered the correct Customer Key into the field for the correct section and that the Key is typed in correctly.

  If you are receiving the error, “You have installed this Test Prep Software on more than two computers,” then this is because your Test Prep Software does not allow installations on more than two computers. Please remember that the License Agreement states that you have the right to install our Test Prep Software on up to two (2) computers; any more than that is a violation of the License Agreement. If the Test Prep Software detects that it has been installed on two or more computers previously, it will not allow the activation process to complete.

  If you are receiving the error, “Your Activation Code cannot be verified,” you have either misspelled the Activation Code or you have entered a Code that was generated for another computer. Activation Codes are unique to every computer. Activation Codes will only work on the computer they were generated for.

Running the Test Prep Software

• What are the system requirements for the Gleim Test Prep Software?

  Computer:	Pentium-class Processor or compatible, 128 MB of RAM, CD-Rom Drive (not required for Software Download), 800 x 600 16-bit video
  Operating System/Software:	Microsoft Windows 2000, XP, Vista, or Windows 7 Internet Explorer 5.5+, Firefox 1.5+, or Safari 1.2+ (only required for software download)
  Disk Space Requirements:	No less than 289 MB of free space

• How do I install my Test Prep Software?

  Be sure to close all programs before you attempt to install this Test Prep Software, including any virus scan software.
  

  1. Go to www.gleim.com.
  2. If you have an Online account, go to Step 5. Otherwise, click the blue link labeled Create New Account.
  3. Once the account is created, an email will be sent to you with your password.
  4. Retrieve the password and go to www.gleim.com.
  5. Enter your email address and password into the appropriate boxes and then click Login.
  6. Click the tab labeled Test Prep Software.
  7. Click on the software you want to download.
  8. Click on the button that says Download Now.
  9. On this page you will see a TICKET NUMBER that you may need during installation. This is a temporary number that is only used once per download, so you should not need to write it down.
  10. If the download does not begin automatically, click on the link that says Click Here to Download and follow the instructions provided on your screen. Your software will be automatically activated for you, so there will be no need for you to enter any information.

  Note: If you do not accept the default installation directory, do NOT abort setup, as this may erase other files contained in the destination directory you have chosen. If you experience any other problems with your installation, please call technical support at 800.874.5346 or fill out our Online Technical Support Form, which will better assist us in responding to your problem.

• Can the Gleim Test Prep Software run on a Mac?
  Gleim Publications does not explicitly design software for Macintosh computers. Although the Test Prep Software could run under Mac PC emulator programs, Gleim Publications, Inc., makes no guarantees it will work properly. Our online courses are platform independent and will run on a Macintosh computer if that computer meets the course minimum system requirements.
• Can I install my Test Prep Software on more than one computer?

  Our Licensing Agreement is explained below:

  1. This software is licensed for one (1) individual user.
  2. The licensee (user) should be the only person using the software.
  3. Each license allows the licensee to install this software onto a maximum of two (2) computers owned or primarily used by the licensee.

  Please also see our full Test Prep Software License Agreement.

• How do I install more than one library?
  In every Test Prep program, all the libraries/sections are installed the first time the Test Prep is installed. You will need to activate each individual library or section to gain full access.
• How can I get updates for my Test Prep Software?

  As a registered user of Gleim Test Prep, you are entitled to free updates within the current edition for Accounting Test Prep Software and for 12 months for Aviation Test Prep Software (after your initial registration).

  To update your Test Prep Software to contain the latest information, follow these steps:

  1. Start your Gleim Test Prep.
  2. From the main Test Prep window, click Tools on the top Menubar.
  3. Click Online Updates*.

  *Note: You must have an active Internet connection to use this feature.

• I get a “socket error” warning when I try to run my Online Updates. What does that mean?

  There are a couple of reasons that you may have gotten the error that you did:

  • Make certain that you are connected to the Internet. The Online Update Utility can only run with an active Internet connection.
  • To rule out a temporary interruption in network services, please try to run the Online Update Utility again.
  • If this does not work, it is possible that you are behind a firewall on your network. This technology is typically used to prevent downloads from the Internet, and would stop the Update from working.
  • If you are on a network, speak with your System Administrator to see if they can correct the problem for you (grant you access to download or set up a proxy server on your work computer).

  If you are still unable to access updates after trying the above, please fill out our Help Request form or email Gleim Technical Support at support@gleim.com.

• What is the difference between a Study Session and a Test Session?
  In a Study Session, you receive immediate feedback for each question, your answer is immediately scored, and the correct answer is explained. In a Test Session, however, you will not know if you have selected correct or incorrect answers until you grade the entire test.
• How can I study the questions missed in my last session?

  Once you grade a session, there is no way to return to the session. Since the test sessions do not provide answer explanations like the study sessions, you may wish to study just the questions you missed in a session.

  To study the questions you missed in your last test or study session of a library:

  1. Click Performance on the top Menubar.
  2. Click View Performance Analysis.
  3. Select the library in which you took your last test.
  4. Select Grade Report in the top left.
  5. Select the link titled Create a new study session from marked questions or questions answered incorrectly.

  You have now created a study session made up of the questions you have previously missed or marked.

• Why does the number of “questions missed in last Test Session” not change, even after creating a new Study Session from those questions?
  If you create a Study Session using the questions you missed from the last Test Session, the number of questions missed from the last session stays the same. “Questions Missed in Last Test Session” only applies to questions missed in Test Sessions, not questions missed in Study Sessions. The way to solve this is to create a new Test Session and grade it. That will change the number of "Questions Missed in Last Test Session."
• Can I save (export) a session and come back to it later?

  Saving a session allows you to move that session to another computer (i.e., from home to office) or to return to it later.

  To export a session:

  1. While the desired session is still open, click Session on the top Menubar.
  2. Click Export Session.
  3. Type a name for your saved session, and select the location to save the file.
  4. Click Save.
• How do I import saved sessions?

  To open a saved session, start the Test Prep Software and follow these steps:

  1. Click Session on the top Menubar.
  2. Click Import Saved Session.
  3. Find the saved file by clicking the appropriate drive and folders (this is where you saved the file).
  4. Click the file name.
  5. Click Open.
  6. You will be asked if you would like to import your performance evaluation information.
  7. Click Yes if you want to import your performance evaluation information, or click No if you do not.
• I'm switching computers and want to retain my Performance History. How do I do that?

  Start the Test Prep Software and follow these steps:

  1. Click Performance on the top Menubar.
  2. Click View Performance Analysis.
  3. Click on the Tools tab at the top and then click on the Export Button. This will allow you to save your performance data to a CD, USB, or other storage device. Do not change the name of the file. Click Save to save the file.
  4. Install your program on the new computer, and insert the storage device you saved your performance data on into the correct drive.
  5. Click Performance on the top Menubar.
  6. Click Import Performance Data.
  7. Find the saved file by clicking the appropriate drive and folders (this is where you saved the file).
  8. Click the file name. Click Open.
  9. You will be asked if you would like to import your performance evaluation information.
  10. Click Yes to import your performance evaluation information.
• I am using Windows Vista, and the software seemed to install and activate without any issues, but when I attempt to start the Test Prep software nothing happens.

  Try running the software in Administrator Mode by following the instructions below:

  1. Right click on the shortcut to the Test Prep Software on the Desktop.
  2. Click Run as Administrator.
  3. Click Continue as necessary to run the software.
• I am using Windows Vista and need to run the software in Administrator Mode. Is there any way to automate this process so I don't have to right click and select Run as Administrator every time?

  Follow these steps to always have a program run in Administrator Mode:

  1. Right click on the shortcut for the Test Prep Software.
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click the check box next to "Run this program as an Administrator."
  5. Click OK.

Windows Mobile FAQ

• What are the minimum system requirements for a mobile device to run Gleim Test Prep Software for Windows Mobile?
  The device must have Pocket PC 2002 (or Windows Mobile 2003), based on Windows CE 3.0 to Windows Mobile 6.5. The device must also have a touch screen with a supported resolution of 240 x 320.
• Where can I find a list of devices that meet these requirements?
  You can find a list of new phones & hand-held devices running the Windows Mobile 6 OS on Microsoft's website at: http://www.microsoft.com/windowsphone/en-us/buy/6/default.aspx. You can also consult your wireless carrier for a list of phones that they offer which meet the minimum system requirements. Local electronics stores can offer advice on other devices running the Windows Mobile OS.
• I already have a cell phone. Do I need to purchase a new phone to use Gleim Test Prep Software for Windows Mobile?
  No. You can use any device, such as a Windows Mobile device or PDA, that meets the minimum system requirements.
• How much memory is required to install Test Prep for Windows Mobile on my mobile device?
  Please refer to the table at http://www.gleim.com/support/windowsmobile_requirements.php for storage requirements.
• Can I purchase a device for running Gleim Test Prep Software for Windows Mobile from Gleim Publications?
  No, Gleim Publications does not sell electronics.
• Can I purchase Test Prep for Windows Mobile as a stand alone product?

  No, but there are several ways to purchase the Windows Mobile program.

  1. You may purchase Windows Mobile as part of a set such as the CPA Review System. This purchase may be made online or over the telephone.
  2. You may purchase Windows Mobile along with a copy of Gleim Test Prep Software Download. This purchase may be made online or over the telephone. Please call 800.874.5346 to make this purchase.
  3. If you have purchased Gleim Test Prep Software Download in the past and would like to order a copy of Windows Mobile now, you may do so. Please call 800.874.5346 to make this purchase.
• What are the minimum system requirements for the desktop / laptop computer I am using to install Test Prep for Windows Mobile?
  You must have a computer with a Pentium-class processor or higher with Microsoft "ActiveSync 4.0" (or later) or "Windows Mobile Device Center" installed. "ActiveSync" was replaced by "Windows Mobile Device Center" starting with Windows Vista. Users with Windows Vista will have "Windows Mobile Device Center" installed by default.
• Do I need to purchase Microsoft ActiveSync or Windows Mobile Device Center?

  No, both are available online for free at the locations listed below:

  ActiveSync is available to download for free at:
  http://www.microsoft.com/windowsphone/en-us/howto/wp6/sync/installing-activesync.aspx .

  Windows Mobile Device Center is available to download for free at:
  http://www.microsoft.com/windowsphone/en-us/howto/wp6/sync/installing-wmdc.aspx .

• Does my mobile device need a wireless Internet connection in order to activate the Test Prep for Windows Mobile software?

  No. There are two options for activation:

  1. If the PC that you are using to install the Windows Mobile software is connected to the Internet, you can use our online software activation system via your PC's Internet connection.
  2. If you would like to activate the software without using an Internet connection, we can generate a manual activation code for you. Please call 800.874.5346, ext. 212 to have technical support generate this code for you.
• Can I purchase a CD or hard copy of the Test Prep for Windows Mobile Software?
  No, Test Prep for Windows Mobile is only available through an online download.
• Are the questions available on Gleim Test Prep Software Download and Test Prep for Windows Mobile different?
  No, you will have access to the full set of questions available in Gleim Test Prep for Software on your Windows Mobile device.
• I already have the Test Prep Software Download. Why would I want Test Prep for Windows Mobile?
  Test studies show that frequent, short study sessions are the most effective for developing retention of material. Having a full set of study questions available on your Windows Mobile device makes it easy to have a short, effective study session almost anywhere.
• Can I share performance data between my Test Prep Software Download and my Test Prep for Windows Mobile programs?
  No, the programs function independently of one another.
• How do I install Test Prep for Windows Mobile?

  Make sure you have your mobile device turned on and connected to your computer. Make sure that ActiveSync, or Windows Mobile Device Center (Vista Only), is installed and turned on. Once this is done, do the following:

  1. Go to www.gleim.com.
  2. Log in by entering your email address and password.
  3. You will be taken to your Personal Classroom.
  4. Click on the Test Prep Software tab on the top of your Personal Classroom.
  5. On this page, click the button titled Click Here to Download beside the Windows Mobile Download section.
  6. Click the Download Now button.
  7. You will be taken to a screen that will have a ticket number that you may need during installation. This is a temporary number that is only used once per download. You should not need to write it down.
  8. Follow the on-screen installation instructions. Be sure to check the device's display for additional information when instructed to do so.

2005 Edition Test Prep Software (or higher)

• How do I activate my 2005 Edition (or higher) Test Prep Software?

  Due to the specialized nature of the 2005 Edition (or higher) Test Prep Software, there is no way to activate it through our website. If you need to activate your Test Prep Software, please do so by following the activation wizard in the Test Prep Software, by filling out our Help Request form, or by emailing Gleim Technical Support at support@gleim.com.

  So that we may aid you more quickly, please give us the following information:

  • Your full name
  • Your email address
  • The program and version number of your Test Prep Software
  • Your Shipping ID number (if you have one)

• Once I have purchased a CPA Review Online course, how long will I have access to it?
  Once you have purchased a CPA Review Online course, you will have access to this course for 18 months. After those 18 months have passed, the course will be removed from your Personal Classroom.
• I keep getting a Java error when attempting to access the online simulations, or the simulations won't show up at all. What should I do?
  If you keep receiving an error when trying to access the simulations, you probably do not have the Java Applet installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Simulations. To update Java you can click here.
• How many times can I take the Online Simulations?
  You can take each Simulation up to three times. After you have graded the Simulation three times, you will no longer be able to open it.
• I want to compare my graded Simulation to the correct answers. How can I do that?
  1. Log into your CPA Review Online Course. Enter a Study Unit with a completed Simulation.
  2. Click on your grade to enter the Simulation Review.
  3. The review mode will show a split screen with your graded simulation on the top and the answer explanations on the bottom.
• I am unable to view the Audiovisual Presentations. What should I do?
  Our Audiovisual Presentations are created either with Adobe Flash or with Java. If you keep receiving an error when trying to access the presentations, you probably do not have Adobe Flash or Java installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Presentations. To update or install Java click here.
  • To update or install Flash click here.
• I am unable to view the outlines. What should I do?
  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed on your computer.

  
  
  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
• How do I qualify for the Gleim Guarantee?

  CPA Gleim Online Continued Access Guarantee

  We GUARANTEE that CPA Gleim Online [whether purchased one section at a time (AUD, BEC, REG, or FAR), as a four-section set (AUD, BEC, REG, and FAR), or as part of the Gleim CPA Review System] will remain current for at least 18 months from your purchase date.

  Continued Access will be provided on a per-section basis. To qualify for Continued Access:

  • Contact your Personal Counselor by responding to the welcome email AND calling by phone (International candidates are not required to contact their Personal Counselor by phone. They must contact their Personal Counselor by email) before completing no more than five of the Gleim Online study units (sooner is better).
  • Complete 90% of CPA Gleim Online before sitting for the corresponding section(s) of the exam. This requirement can be satisfied by completing either 90% of each Gleim Online instructional element for all study units or by completing 90% of the Gleim Online study units in their entirety.
  • Complete 90% of each question type. This includes multiple-choice, true/false, and simulation questions. (In the BEC section, only multiple-choice and true/false questions must be completed.)
  • Sit for the purchased section(s) within 9 months of your purchase date. If you have to retake any section(s) and you choose unlimited CPA Gleim Online access, then you must immediately retake the unpassed section(s) in the following exam window.
  • Submit your grade report within 30 days of receipt.

  Continued Access Guarantee Details:

  • Continued Access can only be offered to customers who purchased directly from Gleim.
  • The Continued Access Guarantee can be used for purchases of CPA Gleim Online separate from the Gleim CPA Review System or purchases of CPA Gleim Online as part of the Gleim CPA Review System.
  • Candidates who purchased the Gleim CPA Review System and choose Continued Access do not also qualify for the Money-Back Guarantee.

• When completing the research portion of the Regulation simulations, how do you correctly enter the requested tax code section and subsection information?
  In the simulation, the required response is only looking for the correct Code Section and Paragraph. You are not expected to cite Subparagraphs, etc. Accordingly, the first response area will accept a combination of numbers and letter, but the second response area will accept only a lowercase letter.

• How do I get back into my Online CPE courses once I've chosen them?
  Go to www.gleim.com/accounting/cpe/onlinecpe/main.php and either log in or click the Personal Transcript button if you are already logged in.
• How do I reprint my certificate of completion?
  On your Personal Transcript, click on the "Continue" button next to the course which you have completed. A new page will appear with a link to your certificate.
• What happens if I fail the Final Quiz?
  You can retake it as many times as you need to, at no additional charge.
• Why can't I see which questions I missed if I fail the Final Quiz?
  Since the Final Quiz questions are randomly selected, you may see some of the same questions again. We cannot give you explanations to incorrect answers if it is possible that you may see the same questions again. This is a NASBA regulation that we as a company must follow.
• Can I skip over the Diagnostic Quiz and Study Quiz?
  NASBA requires a certain number of study questions for each final quiz question, and our courses are Pilot Tested for length based on all three quizzes. For the maximum level of learning, all three quizzes need to be completed.
• How long do I have to choose my courses before they expire?
  You have exactly 1 year to choose your courses after the date of purchase. Example: If you purchase your courses on Jan 1, 2005, you have until Dec 31, 2005 to choose your courses. After that date, your purchased courses will be inaccessible. This is a NASBA regulation that we as a company must follow. We cannot refund purchased courses that were not used within the 1-year time frame.
• How long do I have to complete my courses before they expire?
  You have exactly 1 year to complete your courses after you have chosen them. Example: If you choose your course on Jan 2, 2005, you have until Jan 1, 2006 to complete your course. After that date, your purchased courses will become inaccessible. This is a NASBA regulation that we as a company must follow. We cannot refund purchased courses that were not completed within the 1-year time frame.
• I am unable to view the outlines. What should I do?
  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed on your computer.

  
  
  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
• I've answered the question in the quizzes, but I am unable to progress to the next question or the previous question. Why?
  Our Study Quizzes are designed so that you cannot proceed until you choose the correct answer. When you choose the incorrect answer, you will be given the reason why the answer you chose is incorrect, and then you will be requested to click on the other answers to read their explanations. When you choose the correct one, the Next and Previous buttons will appear, along with your cumulative score.
• I'm trying to watch the Audiovisual Presentation in the Florida Ethics course but can not get past the Intro. Why am I getting a blank screen?
  The Audiovisual Presentations in the CPE courses that have them require Cookies to be enabled. To enable cookies, follow these easy steps: How to enable cookies

• I am unable to view the Audiovisual Presentations. What should I do?
  Our Audiovisual Presentations are created either with Adobe Flash or with Java. If you keep receiving an error when trying to access the presentations, you probably do not have Adobe Flash or Java installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Presentations. To update or install Java you can click here.
  • To update or install Flash you can click here.
• I am unable to view the outlines. What should I do?
  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed on your computer.
  

  
  
  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
• How do I qualify for the Gleim Guarantee for the CMA Exam?

  CMA Gleim Online Continued Access Guarantee

  We GUARANTEE that CMA Gleim Online [whether purchased one part at a time (CMA 1 or CMA 2), as a two-part set (CMA 1 and CMA 2), or as part of the Gleim CMA Review System] will remain current for at least 18 months from your purchase date.

  Continued Access will be provided on a per-part basis. To qualify for Continued Access:

  • Contact your Personal Counselor by responding to the welcome email AND calling by phone (International candidates are not required to contact their Personal Counselor by phone. They must contact their Personal Counselor by email) before completing no more than two of the Gleim Online study units (sooner is better).
  • Complete 90% of CMA Gleim Online before sitting for the corresponding part(s) of the exam. This requirement can be satisfied by completing either 90% of each Gleim Online instructional element for all study units or by completing 90% of the Gleim Online study units in their entirety.
  • Complete 90% of each question type. This includes multiple-choice, true/false, and essay questions.
  • Sit for the purchased part(s) within 9 months of your purchase date. If you have to retake any part(s) and you choose unlimited CMA Gleim Online access, then you must immediately retake the unpassed part(s) in the following exam window.
  • Submit your Prometric results within 60 days of the close of the testing window in which you sat for the exam.

  Continued Access Guarantee Details:

  • Continued Access can only be offered to customers who purchased directly from Gleim.
  • The Continued Access Guarantee can be used for purchases of CMA Gleim Online separate from the Gleim CMA Review System or purchases of CMA Gleim Online as part of the Gleim CMA Review System.
  • Candidates who purchased the Gleim CMA Review System and choose Continued Access do not also qualify for the Money-Back Guarantee.

• What happens if I fail the Final Quiz?
  You can retake it as many times as you need to, at no additional charge.
• What are the Exhibits?
  The exhibits provided throughout the course assist in understanding the audiovisual presentations and the exercises. You should print the exhibits before you begin each lesson, and keep them at hand for reference.
• I am unable to view the Audiovisual Presentations. What should I do?
  Our Audiovisual Presentations are created either with Adobe Flash or with Java. If you keep receiving an error when trying to access the presentations, you probably do not have Adobe Flash or Java installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Presentations. To update or install Java you can click here.
  • To update or install Flash you can click here.

• I am unable to view the outlines. What should I do?
  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed on your computer.

  
  
  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
• How do I qualify for the Gleim Guarantee?

  CIA Gleim Online Continued Access Guarantee

  We GUARANTEE that CIA Gleim Online [whether purchased one part at a time (CIA I, CIA II, CIA III, or CIA IV), as a four-part set (CIA I, CIA II, CIA III, and CIA IV), or as part of the Gleim CIA Review System] will remain current for at least 18 months from your purchase date.

  Continued Access will be provided on a per-part basis. To qualify for Continued Access:

  • Contact your Personal Counselor by responding to the welcome email AND calling by phone (International candidates are not required to contact their Personal Counselor by phone. They must contact their Personal Counselor by email) before completing no more than two of the Gleim Online study units (sooner is better).
  • Complete 90% of CIA Gleim Online before sitting for the corresponding part(s) of the exam. This requirement can be satisfied by completing either 90% of each Gleim Online instructional element for all study units or by completing 90% of the Gleim Online study units in their entirety.
  • Complete 90% of each question type. This includes multiple-choice and true/false questions.
  • Sit for the purchased part(s) within 9 months of your purchase date. If you have to retake any part(s) and you choose unlimited CIA Gleim Online access, then you must immediately retake the unpassed part(s) within 5 months.
  • Submit your grade report within 30 days of The IIA grade notification.

  Continued Access Guarantee Details:

  • Continued Access can only be offered to customers who purchased directly from Gleim.
  • The Continued Access Guarantee can be used for purchases of CIA Gleim Online separate from the Gleim CIA Review System or purchases of CIA Gleim Online as part of the Gleim CIA Review System.
  • Candidates who purchased the Gleim CIA Review System and choose Continued Access do not also qualify for the Money-Back Guarantee.

• What are the requirements for the online courses?

  To Access the Website:	We test the Gleim Online Review Courses exclusively in Internet Explorer 6.0 and higher, Firefox 1.5 and higher, and Safari 1.2 and higher. We cannot guarantee that the courses or the website will display correctly in any other web browser (AOL, Internet Explorer 5.0 or below, Netscape, Chrome, etc.).
  To Access the Simulations:	Java 1.5.0 or higher. Click here to update or install the Java Applet plugin.
  To Access the Outlines:	Adobe 8.0 or higher. Click here to update or install the Adobe Reader.
  To Access the Presentations:	Adobe Flash 8.0 or higher. Click here to update or install the Flash plugin. Java 1.5.0 or higher. Click here to update or install the Java Applet plugin.

• What is an Audiovisual Presentation?

  The multimedia Audiovisual Presentations explain the lesson's concepts and terminology in detail, through the use of examples and discussion. You can view the Audiovisual Presentation as many times as you wish.

  The Audiovisual Presentation for each study unit covers the same material presented in the True/False Study Session and the Knowledge Transfer Outline.

  Our Audiovisual Presentations are created either with Adobe Flash or with Java. If you keep receiving an error when trying to access the presentations, you probably do not have Adobe Flash or Java installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Presentations. To update or install Java you can click here.
  • To update or install Flash you can click here.
• What is an Outline?

  The Knowledge Transfer Outline for each lesson is an in-depth discussion of the lesson topic. Outlines are found in all the online courses.

  If you are unable to open the outlines, you probably do not have Adobe Reader installed on your computer.

  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.
• What is a Simulation?

  The Simulations contained in the CPA Online Courses are an integral part of the actual CPA exam. Our Simulations are modeled after the Simulations you will encounter in the actual exam. They contain elements concerning research, spreadsheet responses, written responses to questions, multiple-choice questions, true/false questions, and form completion. The Simulations are only found in the CPA Review Online Course and CPA Simulation Wizard.

  If you are unable to open the simulations, you probably do not have the Java Applet installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Simulations. To update Java you can click here.

2005 Edition Test Prep Software (or higher)

Activating the Test Prep Software

• How do I activate the sections I have purchased?
  1. Start the Gleim Test Prep Software.
  2. Go to Tools, and choose Activate.
  3. Click Next.
  4. Fill in your personal information and click Continue With Activation.
  5. Enter your Customer Key(s) into the section(s) you have purchased. Click Next.
  6. If you are connected to the Internet, choose Yes and click Next. If you are not connected to the Internet, please proceed to these instructions.
  7. The Test Prep Software will display the status of your activation. Click Next.
  8. Click Finish.
• I need to activate my Test Prep Software, but I'm not connected to the Internet. What do I do?

  If you are not connected to the Internet, you will need to contact Gleim Technical Support in order to activate your Test Prep Software. Please make certain you provide the following information:

  • Your personal information (name and address)
  • Your Customer Key(s). If you do not know how to locate your Customer Key, please proceed to these instructions.
  • Your Hardware Key. If you do not know how to locate your Hardware Key, please proceed to these instructions.
  • Your Test Prep Software title and edition

  You may contact our experienced support staff by filling out our Help Request form, emailing support@gleim.com, or calling 800.874.5346.

• What is a Hardware Key and where do I find it?

  A Hardware Key is a string of numbers and letters that is specific to your computer. No other computer has the same Hardware Key as yours. This is a number that is required during the activation process. Our Gleim support representatives will need this number if you do not have Internet access during the Test Prep Software activation.

  To find your Hardware Key, please follow the directions below.

  1. Open your Gleim Test Prep Software
  2. Go to Help and choose About Test Prep.
  3. Click on License and Version Data.
  4. Scroll down to the second part of the screen labeled Hardware Key.
  5. Click OK to close this window.

  You may also find the Hardware Key in the Activation Wizard if you answer “No” to the “Are you connected to the Internet?” question.

• Where do I get the information needed to activate the software?

  When you purchase a Gleim Test Prep software library, you will receive a Customer Key, Access Code, or Download Link.

  There are several different ways to activate your Gleim software.

  1. You can activate your installed libraries through your Test Prep software menu. From the main window, go to the Tools menu and select "Activate Libraries." Activate your libraries through our Internet activation process.
  2. You can activate via telephone by calling Gleim Publications at 800.874.5346. Our business hours are Monday through Friday, 8am to 9pm, and Saturday, 9am to 2pm. All times are EST.
  3. You can activate via email by sending the following information to license@gleim.com.
     • Your full name
     • Your phone number
     • Your street address
     • Your email address
     • The library(ies) you've purchased
     • Your Customer Key if you've purchased from a reseller
     • Your Hardware Key (Note: The Hardware Key is specific to your computer and should be read from the screen of the computer on which you plan to install the software)
       To find your hardware Key:
       • Click "Help" at the top of the menu bar of the main page.
       • Click "About Test Prep."
       • Click the "License & Version Data" button. Scroll down until you see the Hardware Key.
     • The email will be processed, and your Activation Code will be emailed to you within one business day.

     If you have lost or have not received your Customer Key, please call Gleim Publications at 800.874.5346 to obtain the necessary information.

  4. If you have an Online Access Code, please follow the instructions below.
     • Go to www.gleim.com.
     • Log in using your email address and password.
     • If not already there, click on the "Account Info" tab.
     • Click on the "Online Registration" link near the bottom of the page.
     • Type your access code into the box and click the "Register Access Code" button.
     • Click the "Test Prep Software" tab.
     • In this section, click the link for the software you want to install.
     • Click where it says "Download Now" in the middle of the page.
     • On this page you will see a ticket number that you may need during installation. This is a temporary number that is only used once per download. You should not need to write it down.
     • The download should begin automatically. If it does not, click the link labeled "Click here to download."

     Once the installation is complete, you will be automatically activated and you can begin using your Test Prep Software.

  5. If you have a download link, please follow the instructions below.
     • Click the link. It may ask you to log in if you aren't logged in already.
     • Log in by entering your email address and password.
     • You will be taken to your Personal Classroom.
     • Click the "Test Prep Software" tab.
     • In this section, click the link for the software you want to install.
     • Click where it says "Download Now" in the middle of the page.
     • On this page you will see a ticket number that you may need during installation. This is a temporary number that is only used once per download. You should not need to write it down.
     • The download should begin automatically. If it does not, click the link labeled "Click here to download."

     Once the installation is complete, you will be automatically activated and you can begin using your Test Prep Software.

  If you cannot find your activation information or are still having problems activating your Test Prep Software, please fill out our Help Request form or contact Gleim Technical Support at support@gleim.com.

• Why are all my Customer Keys the same?

  Customer Keys are unique to every customer. Therefore, when we issue you a Customer Key, you are the only one who has that number. This is how we keep track of what programs each customer owns. If you purchase your Test Prep Software directly from Gleim, your Customer Key will be the same for each section.

  Please keep in mind that if you have not purchased the section, you will not be able to unlock it. Only purchased sections will unlock when you enter your Customer Key.

• How and where do I enter my Customer Key?

  Please refer to How do I activate the sections I have purchased?

• How and where do I enter my Activation Code?

  Note: You will have an Activation Code or Codes for each purchased section if you do not have an Internet connection or are unable to connect to Gleim servers. It will be given to you by Gleim Technical Support.

  1. Start the Gleim Test Prep Software.
  2. Go to Tools, choose Activate, and click on the Certificate of your choice.
  3. Click Next.
  4. Fill in your personal information and click Continue With Activation.
  5. Enter your Customer Key(s) into the section(s) you have purchased. Click Next.
  6. Choose No and then Next.
  7. Enter the Activation Code that the Gleim Technical Support representative has given you. Click Next.
  8. The Test Prep Software will display the status of your activation. Click Next.
  9. Click Finish.
• The Test Prep Software won't accept my Customer Key or Activation Code. Why?

  If you are receiving the error, “You have entered an invalid Customer Key,” you have either misspelled the Key or have entered a Key that does not belong to that section. Please make certain that you have entered the correct Customer Key into the field for the correct section and that the Key is typed in correctly.

  If you are receiving the error, “You have installed this Test Prep Software on more than two computers,” then this is because your Test Prep Software does not allow installations on more than two computers. Please remember that the License Agreement states that you have the right to install our Test Prep Software on up to two (2) computers; any more than that is a violation of the License Agreement. If the Test Prep Software detects that it has been installed on two or more computers previously, it will not allow the activation process to complete.

  If you are receiving the error, “Your Activation Code cannot be verified,” you have either misspelled the Activation Code or you have entered a Code that was generated for another computer. Activation Codes are unique to every computer. Activation Codes will only work on the computer they were generated for.

Running the Test Prep Software

• What are the system requirements for the Gleim Test Prep Software?

  Computer:	Pentium-class Processor or compatible, 128 MB of RAM, CD-Rom Drive (not required for Software Download), 800 x 600 16-bit video
  Operating System/Software:	Microsoft Windows 2000, XP, Vista, or Windows 7 Internet Explorer 5.5+, Firefox 1.5+, or Safari 1.2+ (only required for software download)
  Disk Space Requirements:	No less than 289 MB of free space

• How do I install my Test Prep Software?

  Be sure to close all programs before you attempt to install this Test Prep Software, including any virus scan software.
  

  1. Go to www.gleim.com.
  2. If you have an Online account, go to Step 5. Otherwise, click the blue link labeled Create New Account.
  3. Once the account is created, an email will be sent to you with your password.
  4. Retrieve the password and go to www.gleim.com.
  5. Enter your email address and password into the appropriate boxes and then click Login.
  6. Click the tab labeled Test Prep Software.
  7. Click on the software you want to download.
  8. Click on the button that says Download Now.
  9. On this page you will see a TICKET NUMBER that you may need during installation. This is a temporary number that is only used once per download, so you should not need to write it down.
  10. If the download does not begin automatically, click on the link that says Click Here to Download and follow the instructions provided on your screen. Your software will be automatically activated for you, so there will be no need for you to enter any information.

  Note: If you do not accept the default installation directory, do NOT abort setup, as this may erase other files contained in the destination directory you have chosen. If you experience any other problems with your installation, please call technical support at 800.874.5346 or fill out our Online Technical Support Form, which will better assist us in responding to your problem.

• Can the Gleim Test Prep Software run on a Mac?

  Gleim Publications does not explicitly design software for Macintosh computers. Although the Test Prep Software could run under Mac PC emulator programs, Gleim Publications, Inc., makes no guarantees it will work properly. Our online courses are platform independent and will run on a Macintosh computer if that computer meets the course minimum system requirements.

• Can I install my Test Prep Software on more than one computer?

  Our Licensing Agreement is explained below:

  1. This Test Prep Software is licensed for one (1) individual user.
  2. The licensee (user) should be the only person using the Test Prep Software.
  3. Each license allows the licensee to install this Test Prep Software onto two computers owned or primarily used by the licensee.
  4. At any given time, the program should be running on only one of the computers. (In other words, you may not use the Test Prep Software on two computers at the exact same time.)

  Please also see our full Test Prep Software License Agreement.

• How do I install more than one Certificate?

  In every Test Prep program, all the Certificates can be installed the first time the Test Prep is installed. You will need to activate each individual Certificate to gain full access.

• How can I get updates for my Test Prep Software?

  As a registered user of Gleim Test Prep, you are entitled to free updates within the current edition for Accounting Test Prep Software and for 12 months for Aviation Test Prep Software (after your initial registration).

  To update your Test Prep Software to contain the latest information, follow these steps:

  1. Start your Gleim Test Prep.
  2. From the main Test Prep window, click Tools on the top Menubar.
  3. Click Online Updates*.

  *Note: You must have an active Internet connection to use this feature.

• I get a “socket error” warning when I try to run my Online Updates. What does that mean?

  There are a couple of reasons that you may have gotten the error that you did:

  • Make certain that you are connected to the Internet. The Online Update Utility can only run with an active Internet connection.
  • To rule out a temporary interruption in network services, please try to run the Online Update Utility again.
  • If this does not work, it is possible that you are behind a firewall on your network. This technology is typically used to prevent downloads from the Internet, and would stop the Update from working.
  • If you are on a network, speak with your System Administrator to see if they can correct the problem for you (grant you access to download or set up a proxy server on your work computer).

  If you are still unable to access updates after trying the above, please fill out our Help Request form or email Gleim Technical Support at support@gleim.com.

• What is the difference between a Study Session and a Test Session?

  In a Study Session, you receive immediate feedback for each question, your answer is immediately scored, and the correct answer is explained. In a Test Session, however, you will not know if you have selected correct or incorrect answers until you grade the entire test.

• How can I study the questions missed in my last session?

  Once you grade a session, there is no way to return to the session. Since the test sessions do not provide answer explanations like the study sessions, you may wish to study just the questions you missed in a session.

  To study the questions you missed in your last test or study session of a Certificate:

  1. Click Performance on the top Menubar.
  2. Click View Performance Analysis.
  3. Select the Certificate in which you took your last test.
  4. Select Grade Report in the top left.
  5. Select the link titled Create a new study session from marked questions or questions answered incorrectly.

  You have now created a study session made up of the questions you have previously missed or marked.

• Why does the number of “questions missed in last Test Session” not change, even after creating a new Study Session from those questions?

  If you create a Study Session using the questions you missed from the last Test Session, the number of questions missed from the last session stays the same. “Questions Missed in Last Test Session” only applies to questions missed in Test Sessions, not questions missed in Study Sessions. The way to solve this is to create a new Test Session and grade it. That will change the number of "Questions Missed in Last Test Session."

• Can I save (export) a session and come back to it later?

  Saving a session allows you to move that session to another computer (i.e., from home to office) or to return to it later.

  To export a session:

  1. While the desired session is still open, click Session on the top Menubar.
  2. Click Export Session.
  3. Type a name for your saved session, and select the location to save the file.
  4. Click Save.
• How do I import saved sessions?

  To open a saved session, start the Test Prep Software and follow these steps:

  1. Click Session on the top Menubar.
  2. Click Import Saved Session.
  3. Find the saved file by clicking the appropriate drive and folders (this is where you saved the file).
  4. Click the file name.
  5. Click Open.
  6. You will be asked if you would like to import your performance evaluation information.
  7. Click Yes if you want to import your performance evaluation information, or click No if you do not.
• I'm switching computers and want to retain my Performance History. How do I do that?

  Start the Test Prep Software and follow these steps:

  1. Click Performance on the top Menubar.
  2. Click View Performance Analysis.
  3. Click on the Tools tab at the top and then click on the Export button. This will allow you to save your performance data to a CD, USB, or other storage device. Do not change the name of the file. Click Save to save the file.
  4. Install your program on the new computer, and insert the storage device you saved your performance data on into the correct drive.
  5. Click Performance on the top Menubar.
  6. Click Import Performance Data.
  7. Find the saved file by clicking the appropriate drive and folders (this is where you saved the file).
  8. Click the file name. Click Open.
  9. You will be asked if you would like to import your performance evaluation information.
  10. Click Yes to import your performance evaluation information.
• I am using Windows Vista, and the software seemed to install and activate without any issues, but when I attempt to start the Test Prep software nothing happens.

  Try running the software in Administrator Mode by following the instructions below:

  1. Right click on the shortcut to the Test Prep Software on the Desktop.
  2. Click Run as Administrator.
  3. Click Continue as necessary to run the software.
• I am using Windows Vista and need to run the software in Administrator Mode. Is there any way to automate this process so I don't have to right click and select Run as Administrator every time?

  Follow these steps to always have a program run in Administrator Mode:

  1. Right click on the shortcut for the Test Prep Software.
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click the check box next to "Run this program as an Administrator."
  5. Click OK.

2005 Edition Test Prep Software (or higher)

• How do I activate my 2005 Edition (or higher) Test Prep Software?

  Due to the specialized nature of the 2005 Edition (or higher) Test Prep Software, there is no way to activate it through our website. If you need to activate your Test Prep Software, please do so by following the activation wizard in the Test Prep Software, by filling out our Help Request form, or by emailing Gleim Technical Support at support@gleim.com.

  So that we may aid you more quickly, please give us the following information:

  • Your full name
  • Your email address
  • The program and version number of your Test Prep Software
  • Your Shipping ID number (if you have one)

Getting Started

• Can I start the course if my CFI certificate expires more than 3 months from now?
  You may start the FIRC at any time prior to the expiration of your CFI certificate; however, you MUST complete the course and the ACR processing no earlier than 3 months before your expiration month. If you complete the course or the ACR processing more than 3 months before your CFI certificate expiration month, your expiration date will be changed to the date that you completed the course.
• If I choose not to purchase the ACR Processing Service when I initially purchase the FIRC, can I change my mind later?
  Yes. You may elect to use the Gleim ACR Processing Service at any point during or directly after the course, provided that your CFI certificate has not expired.
• How does the ACR Processing Service work? How long does it take?

  We offer ACR (or Airman Certificate Renewal) processing for those pilots who do not have the time to go down to their local FSDO to renew. For a nominal fee, we at Gleim will process your renewal paperwork and send you back your temporary license.

  Once you complete our FIRC course, you will need to mail us your Certificate of Completion, your signed 8710 form, your notarized Official Identification Document, and your original CFI Certificate. All of these documents must be originals. (All of this is explained in further detail on the FIRC webpage.) Once we receive your paperwork, we will process your renewal and mail back your temporary certificate in 7 to 10 business days. You will receive your new CFI certificate from the FAA 120 days later.

  If you have any further questions concerning the FIRC course, please visit our About FIRC page, or email our FIRC administrator at fircadmin@gleim.com.

• I failed a lesson and have been locked out of the course. How do I get unlocked?
  In order to pass each individual FIRC lesson, you must score a 70% or higher. If you fail a lesson twice in a row, you will be locked out. In order to get unlocked, please use the Unlock Request Form that you are taken to after you fail the lesson, or email Gleim Technical Support at support@gleim.com.
• I accidentally started the Multiple-Choice Quiz without reviewing the Outline. How can I go back and view the Outline?
  If you have started the Multiple-Choice Quiz, you may view the outline by logging out of the course and logging back in. You will be taken to the page containing the Outline button.
• I'm unable to view the outlines. What should I do?

  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed or it needs to be reinstalled on your computer.

  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.

  For your convenience, we have also included HTML outlines for each of the FIRC lessons. HTML outlines can be opened in any browser.

Navigating the Course

• How can I save the knowledge transfer outlines to my computer so I can view them at a later date?
  To save an outline that you are viewing in PDF format, select Save (looks like a floppy disk) in Acrobat Reader.

  To save an outline that you are viewing in HTML format, click on File at the top Menubar of Internet Explorer, and select Save As.

• Can I bookmark a page within the Gleim course?
  You may bookmark the main FIRC page, the Instructions pages, or the FIRC login page, but you may not bookmark individual pages within the course itself. We designed the course this way to help protect your personal information and keep your data secure. If you need to access the course from a computer lab or other unsecure location, your personal information will still be protected.

  In Internet Explorer, click Favorites in the Menubar, then click Add Favorite. You can use the bookmarks to jump quickly and easily to the FIRC login or main index page.

• If I am interrupted during one of the FIRC lessons, will the work I have completed be saved, or will I have to retake the entire lesson?
  If you are interrupted during a lesson, your information will be saved and you should be able to continue without any problems.

  If you were interrupted during a true/false study session, you will be taken back to the last question you answered, and all previous answers will have been saved. If you were interrupted during a multiple-choice test, you will be taken back to the outline page, but your work will still be saved.

• How can I go back to outlines or questions from a lesson that I have already completed?
  After you complete a lesson, choose that lesson from the lesson selection screen. You will be taken to a page where you can view the outlines in either your web browser or in Adobe's Acrobat Reader.

  Although you can return to outlines for completed lessons, you cannot return to questions that you have already answered.

• How do I get back to view/print the affidavit and other forms?
  While completing your FIRC course, you will notice an ACR Processing button near the bottom of the page if you have purchased the ACR service. Click this button to gain access to your 8710 form. The affidavit and Graduation certificate is located on the lesson selection screen above the first lesson.
• What should I do if I am locked out of the course because I failed the same lesson twice?
  If you fail the same lesson twice, you will be locked out of the course and prompted to send an email to support@gleim.com. Please state in your email why you felt you failed the lesson twice. Gleim will evaluate your situation, taking into account previous test scores, time spent on each lesson, and various other factors, to provide proper counseling so as to ensure your lesson success. In most of the cases, the customer's account is unlocked and the customer is allowed back into the course.

Graduating and Renewing

• My CFI expires at the end of the current month. How do I make sure that my renewal is done on time?
  That depends on whether you choose to process your renewal directly through the Gleim ACR Processing Service or through an FAA FSDO.

  If Gleim handles your ACR processing, here's what needs to happen before your date of expiration:

  Action	Delay
  Complete free lesson 1 and purchase FIRC + $25 ACR service	Should not take long if no problems
  Send in your printed, signed 8710-1 form and notarized Official Identification Document, along with your original CFI certificate	However long it takes for shipping (US Postal Service or some faster carrier, such as FedEx or UPS, 2-day or next-day)
  Complete remaining FIRC lessons and fax or mail your Affidavit for Graduation Certificate on or before your expiration date	Depends on study time available to you; plan extra so you're not rushed to complete lessons
  Gleim verifies that you've completed the course and processes your renewal	Typically same day service

  If you choose to process your renewal at your local FSDO, here's what you need to do before your date of expiration:

  Action	Delay
  Complete free lesson 1 and purchase FIRC	Should not take long if no problems
  Complete remaining FIRC lessons	Depends on study time available to you; plan extra so you're not rushed to complete lessons
  Print and sign course Affidavit and Graduation Certificate. Take original CFI Certificate and Graduation Certificate to FSDO inspector before either one expires	Arranging travel time to nearest FSDO office; note that FSDO offices now require appointments

  It's better to start early, of course. Allow yourself plenty of time to go over the knowledge transfer outlines for maximum benefit, and to resolve any computer problems or questions about the material. Gleim is not responsible for delay or loss by any mail carrier. See more detailed instructions about the renewal process.

• What documents do I need to submit if I decide to process my CFI Renewal with Gleim using the ACR Processing Service?
  Follow seven easy steps on the ACR Processing Instructions page.
• Why can't I view the forms or the affidavit after filling out the 8710 form?
  Your computer does not meet certain system requirements. Specifically, you will need Acrobat Reader 8.0 or higher to view the FAA 8710-1 forms. Download this now if you do not already have it installed or if you have an older version. Go to the Adobe downloads page. If you continue to experience problems, please consult our Support Dept.
• I have sent my forms for Gleim to process my renewal. How long until I receive my temporary certificate?
  Upon receipt of the correct documents, Gleim will verify that all the forms have been adequately completed and that you have successfully completed the FIRC. If your forms are filled out correctly and you have successfully completed the FIRC, Gleim will process your renewal and mail your temporary certificate within 10 business days. If there are problems with your forms, or you have not successfully completed the FIRC, Gleim will contact you within 1 business day of receiving your forms and let you know what is needed from you. You are responsible for making sure that the course is completed and that the appropriate forms are correctly filled out and submitted to Gleim before the CFI expiration date.

  You can check your renewal status online by logging into FIRC. On the Lesson Selection screen, there will be a display status showing the date(s) that we received your information and paperwork. If no date appears, we have not yet received that particular piece of paperwork. In addition, you will receive an email verifying all documents have been received.

• What happens if I fail the Multiple-Choice Quiz?
  You can retake it as many times as you need to, at no additional charge.
• I'm unable to view the outlines. What should I do?

  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed or it needs to be reinstalled on your computer.

  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.

• What happens if I fail any of the quizzes?
  You can retake it as many times as you need to, at no additional charge.
• I am unable to view the Audiovisual Presentations. What should I do?
  Our Audiovisual Presentations are created either with Adobe Flash or with Java. If you keep receiving an error when trying to access the presentations, you probably do not have Adobe Flash or Java installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Presentations. To update or install Java click here.
  • To update or install Flash click here.
• I accidentally started the Multiple-Choice Quiz without reviewing the Outline. How can I go back and view the Outline?
  You can click on Outline in the navigation tool bar at any time during the quiz.
• I'm unable to view the outlines. What should I do?

  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed or it needs to be reinstalled on your computer.

  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.

• What happens if I fail the Multiple-Choice Quiz?
  You can retake it as many times as you need to, at no additional charge.
• I'm unable to view the outlines. What should I do?

  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed or it needs to be reinstalled on your computer.

  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.

• I've answered the question in the quizzes, but I am unable to progress to the next question or the previous question. Why?
  Our True/False Sessions are designed so that you cannot proceed until you choose the correct answer. When you choose the incorrect answer, you will be given the reason why the answer you chose is incorrect, and then you will be requested to click on the correct answer. When you choose the correct one, the Next and Previous buttons will appear.
• What happens if I fail the Multiple-Choice Quiz?
  If you fail the quiz once, you will be taken back to the outline page to review. If you fail again, you will be locked out of the course and will be required to contact Gleim at lockedout@gleim.com to continue the course.
• I'm unable to view the outlines. What should I do?

  If you keep receiving an error when trying to access the outlines, you probably do not have Adobe Reader installed or it needs to be reinstalled on your computer.

  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.

  If, when trying to open an outline or Adobe Acrobat Reader document from our website, you receive the error "File is damaged and could not be repaired": this could be caused when your web browser cache is too full or if the size of the cache is set too low. Follow these instructions to check your cache settings:

  • For Internet Explorer 7:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. In the section labeled "Temporary Internet Files" click the button that says Delete files...
    4. Click Yes.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Internet Explorer 8:
    1. Click on Tools on the Menubar at the top.
    2. Click on Delete Browsing History.
    3. Make sure the box is checked for "Temporary Internet Files."
    4. Click Delete.
    5. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.
  • For Mozilla Firefox:
    1. Click on Tools on the Menubar at the top.
    2. Click on Options.
    3. Click on Advanced (Should be a picture of a gear).
    4. Click on the Network tab.
    5. There will be a section with the maximum size for your cache. Check that this amount is not set too low. Average values are between 100-500 MB.
    6. Click the button labeled Clear Now.
    7. Click OK.
    8. Close the browser window, then open a new one and try to view the outline or Adobe Reader document again.

• What are the requirements for the online courses?

  To Access the Website:	We test the Gleim Online Review Courses exclusively in Internet Explorer 6.0 and higher, Firefox 1.5 and higher, and Safari 1.2 and higher. We cannot guarantee that the courses or the website will display correctly in any other web browser (AOL, Internet Explorer 5.0 or below, Netscape, Chrome, etc.).
  To Access the Simulations:	Java 1.5.0 or higher. Click here to update or install the Java Applet plugin.
  To Access the Outlines:	Adobe 8.0 or higher. Click here to update or install the Adobe Reader.
  To Access the Presentations:	Adobe Flash 8.0 or higher. Click here to update or install the Flash plugin. Java 1.5.0 or higher. Click here to update or install the Java Applet plugin.

• What is an Audiovisual Presentation?

  The multimedia Audiovisual Presentations explain the lesson's concepts and terminology in detail, through the use of examples and discussion. You can view the Audiovisual Presentation as many times as you wish.

  The Audiovisual Presentation for each study unit covers the same material presented in the True/False Study Session and the Knowledge Transfer Outline.

  Our Audiovisual Presentations are created either with Adobe Flash or with Java. If you keep receiving an error when trying to access the presentations, you probably do not have Adobe Flash or Java installed on your computer.

  • You must have Java version 1.5.0 or higher to access our Presentations. To update or install Java you can click here.
  • To update or install Flash you can click here.
• What is an Outline?

  The Knowledge Transfer Outline for each lesson is an in-depth discussion of the lesson topic. Outlines are found in all the online courses.

  If you are unable to open the outlines, you probably do not have Adobe Reader installed on your computer.

  • You must have Adobe Reader 8.0 or higher installed in order to view our outlines. Adobe Reader is a free download that you can access by clicking here.