Contact Us : 800.874.5346 | International: +1 352.375.0772
Contact Us : 800.874.5346 | International: +1 352.375.0772

Coronavirus Update

A Message from Dr. Gleim

As the effort to contain the COVID-19 virus continues, Gleim is dedicated to ensuring the safety of our employees, candidates, and communities around the world.

During this time, candidates are finding themselves with more time to study, and many are concerned they won’t be able to reach out to their mentors, colleagues, and support personnel for help. We are fully prepared to continue supporting our candidates with the same level of customer service we have always provided.

We are confident your studies will continue with minimal to no interruptions. If you have any questions or concerns, please reach out!

Bookmark this page to easily check back for continuous updates on how COVID-19 response efforts are affecting your exam. You can also sign up for Coronavirus text alerts by texting CIA CV19 to 970-704-5346 (or 970-70-GLEIM)*. Be the first to know when CIA exam news breaks.

Stay safe and healthy.

*Message and data rates may apply. Only for U.S., U.S. Territories, and Canada.

As you prepare for your CIA exam, if you have any questions or concerns or want to take advantage of the extra support we can offer, please

Our Sales and Customer Support teams are available Monday – Friday from 8AM to 7PM EST.

If you experience any technical issues,

Our tech support professionals are available Monday – Friday from 8AM to 9PM EST and Saturday from 9AM to 2PM EST

How Coronavirus is affecting the CIA exam

March 17, 2020

At company-owned test centers, Pearson VUE continues to operate unless candidates are otherwise notified that their exam is canceled.

Certain governments are issuing mandates that may change exam plans, and third-party-owned test centers may have limited or changed capacity.

If you have an exam scheduled, check your email regularly for updates. If you are looking to schedule your exam, you may need to broaden your search to find available testing dates and centers.

Test center policies

For updated information on test center closures, check the Pearson VUE page about the Coronavirus regularly. If you need to reschedule or cancel your exam, contact Pearson VUE. Coronavirus is affecting test centers in the following areas:

Closed Test Centers

  • Mainland China
    • Suspended until the government determines it is safe. Testing is currently postponed until April 1.
  • Denmark
    • Suspended through March 30 and no new registrations will be accepted.
  • France, Germany, Greece, Philippines, Spain
    • Suspended until the government determines it is safe.
  • Italy
    • Suspended and no new registrations will be accepted.
  • United States and Canada
    • Pearson VUE-owned test centers will be closed until April 16. Candidates can reschedule for that date and beyond.

Test Centers with Limited Accessibility

  • Bahrain, Saudi Arabia, and United Arab Emirates
    • Many third-party test centers have limited or suspended operations. If your test center closes, you will receive a cancellation email.
  • Israel
    • The Tel Aviv government has announced a mandatory two-meter distancing requirement and a limit of 10 occupants in a room at any given time. Pearson VUE-owned test centers have made adjustments and are working at approximately 50% capacity. Some candidates’ exams have been cancelled.
  • Japan
    • Operating as normal, though the government has asked to help limit the spread of the disease. If you exhibit symptoms, you may be asked to reschedule your exam.
  • Singapore
    • Candidates are expected to provide travel information and have their temperature checked before entering company-owned test centers and will likely need to do this for third-party test centers as well.
    • If you are unwell or have been to China in the last 14 days, you may need to reschedule your appointment.
    • If you have a fever above 37.5 degrees Celsius, you will be asked to leave and reschedule your appointment.
    • If you are exhibiting symptoms, you will be asked to wear a mask and to take your test in a separate room.
  • South Korea
    • The government of South Korea has released guidance instructing entities to refrain from hosting large events. Pearson VUE-owned test centers have reduced the number of candidates allowed to test at any given time to comply. Third-party test centers may independently determine to close their test centers.

Free CIA exam resources

To make the most of your time indoors

If you’ve been waiting for the right time to begin studying for the CIA exam, we recommend starting now. The CDC recommends social distancing, and many large public gatherings are being canceled. If you’re one of the many people finding themselves spending more time indoors, you can use it for personal and professional development. Here are some free CIA exam resources to help you get started: