Coronavirus Update

If you are testing at a Pearson VUE-owned test center, you must wear a face mask. Any cloth or surgical mask, including a homemade face mask, is acceptable. The mask must cover your nose and mouth fully. Candidates without a face mask will be denied testing services, and Pearson VUE is unable to provide face masks to candidates. You can read their full requirements on their COVID-19 (Coronavirus) page.

For updated information on test center closures, check the Pearson VUE page about the Coronavirus regularly. Latest updates will be in bold below for your convenience. If you need to reschedule or cancel your exam, contact Pearson VUE. Coronavirus is affecting test centers in the following areas:

Closed Test Centers

• Greece and India
  • Suspended until the government determines it is safe.
• Italy
  • Suspended and no new registrations will be accepted.

Test Centers with Limited Accessibility

• Australia
  • All test centers are open, but with limited capacity in keeping with social distancing and government guidance. You should be flexible when attempting to schedule. If you exhibit symptoms, you may be asked to reschedule your exam.
• Brazil, Israel, Mexico, Philippines, South Africa, Spain, Turkey, United Kingdom
  • All Pearson VUE-owned and operated Pearson Professional Centers (PPCs) have currently suspended testing until it is safe to resume.
  • Third-party test centers may still operate, but due to unpredictability, it is advised you confirm your appointment with the test center in advance.
• Bahrain, Saudi Arabia, and United Arab Emirates
  • Many third-party test centers have limited or suspended operations. If your test center closes, you will receive a cancellation email.
• Canada, France, Germany, United States
  • Pearson VUE-owned test centers are becoming available for appointments. Candidates are able to reschedule their exams starting May 1.
  • Third-party test centers may resume operations. It is advised you confirm your appointment with the test center in advance. If you exhibit symptoms, you may be asked to reschedule your exam.

• Denmark, Malaysia, New Zealand
  • Third-party test centers may still be providing exams. It is advised you confirm your appointment with the test center in advance because capacity is being limited due to social distancing measures.If you exhibit symptoms, you may be asked to reschedule your exam.
  • There are no Pearson VUE-owned test centers in these countries.
• Japan
  • Operating as normal, though the government has asked to help limit the spread of the disease. If you exhibit symptoms, you may be asked to reschedule your exam.
• Mainland China
  • Pearson VUE-owned test centers are becoming available in certain locations. Candidates need to follow health and safety guidelines while testing.
• Singapore
  • Candidates are expected to provide travel information and have their temperature checked before entering company-owned test centers and will likely need to do this for third-party test centers as well.
    • If you are unwell or have been to China in the last 14 days, you may need to reschedule your appointment.
    • If you have a fever above 37.5 degrees Celsius, you will be asked to leave and reschedule your appointment.
    • If you are exhibiting symptoms, you will be asked to wear a mask and to take your test in a separate room.
• South Korea
  • The government of South Korea has released guidance instructing entities to refrain from hosting large events. Pearson VUE owned test centers have reduced the number of candidates allowed to test at any given time to comply. Third-party test centers may independently determine to close their test centers.

The Institute of Internal Auditors (IIA) is partnering with Pearson VUE to offer an online-proctored CIA exam for a period of 3 months. Testing will begin April 27, 2020*, and The IIA will decide whether to continue online proctoring at the end of this period. You can read more on Pearson VUE’s website. We will offer more details as they become available.

Online proctoring will only be available in English, but The IIA will evaluate and offer other exam languages in a phased approach.

Additionally, The IIA is offering a 20% discount on new registration and application fees to all IIA members until May 31, 2020.

*Online proctoring will not be offered in mainland China.

The IIA has provided some additional guidance for candidates who have been affected by the global pandemic. Rescheduling fees related to Coronavirus (COVID-19) are being waived until April 30, 2020, regardless of whether your test center is open or closed.

If you are unable to reschedule your exam before the appointment date due to high call center volume, The IIA recommends opening a new Help case in its Certification Candidate Management System (CCMS). You should also open a new Help case if your exam authorization or program window has expired and you cannot test due to Coronavirus concerns.

For any other cases, you can proceed as normal in CCMS and on the Pearson VUE website. This includes applying for the CIA exam program, registering for exams, and scheduling exams.

If you have any other special circumstances, open a new Help case in CCMS, or contact Pearson VUE directly. Due to an unusually high volume of support cases, you may experience a longer response time in CCMS.