Contact Us : 800.874.5346 | International: +1 352.375.0772
Contact Us : 800.874.5346 | International: +1 352.375.0772

CPA Exam Coronavirus Update

A Message from Dr. Gleim

As the effort to contain the COVID-19 virus continues, Gleim is dedicated to ensuring the safety of our employees, candidates, and communities around the world.

During this time, candidates are finding themselves with more time to study, and many are concerned they won’t be able to reach out to their mentors, colleagues, and support personnel for help. We are fully prepared to continue supporting our candidates with the same level of customer service we have always provided.

We are confident your studies will continue with minimal to no interruptions. If you have any questions or concerns, please reach out!

Bookmark this page to easily check back for continuous updates on how COVID-19 response efforts are affecting your exam. You can also sign up for Coronavirus text alerts by texting CPA CV19 to 970-704-5346 (or 970-70-GLEIM)*. Be the first to know when CPA exam news breaks.

Stay safe and healthy.

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As you prepare for your CPA Exam, if you have any questions or concerns or want to take advantage of the extra support we can offer, please

Our Sales and Customer Support teams are available Monday – Friday 8AM to 7PM EST.

If you experience any technical issues,

Our tech support professionals are available Monday – Friday from 8AM to 9PM EST and Saturday from 9AM to 2PM EST

How Coronavirus is affecting the CPA Exam

A Message from Prometric - Test center openings, Rescheduling exam

As of May 1, Prometric started opening exam centers for essential testing around the world. Candidates can check to see if their test site is open or scheduled to reopen on the Prometric site openings page Opens in new window. Open status of these sites is based on numerous factors or guidelines, and should anything force Prometric to close a test center, impacted candidates will be contacted by email. Prometric is updating this list daily to reflect any changes in status.

If your CPA Exam has been canceled or rescheduled as a result of Prometric’s Coronavirus precautions, they will email you as soon as possible to inform you of any changes to your exam and the next steps you should take. For additional information on rescheduling, refunds, and other impacts to candidates, please click here Opens in new window.

Please note that Prometric is experience a high volume of inquiries related to the COVID-19 outbreak. The Candidate Care phone line has been temporarily disabled, but Prometric encourages candidates to reach out via their “Contact Us Opens in new window ” page to request a chat or email.

July 27, 2021 - Prometric begins phasing out COVID-19 restrictions

Beginning August 2, 2021, Prometric will begin returning to or amending standard operating procedures that were in place prior to the pandemic or created as a result of the pandemic. This return to normal will be implemented in phases.

Note: Should government guidance regress and become more restrictive, Prometric will realign its procedures with government restrictions to ensure the safety of candidates and test center staff.

Over the coming weeks and months, candidates are encouraged to visit Prometric’s COVID-19 UpdatesOpens in new window page, Test Center PoliciesOpens in new window, What to ExpectOpens in new window, and FAQ PortalOpens in new window often for the latest test procedure updates. We will also keep you updated so you can focus on taking and passing your exams!

Phase I – Effective August 2, 2021

Phase I will include the following procedural changes:

  • Prometric will continue to abide by government restrictions, where applicable.
  • Providing hand sanitizer for test takers and staff.
  • Retaining virtual walkthroughs.
  • Posting test center regulations on the wall in high traffic areas of test centers.
  • No longer recording the last 4 digits of ID numbers presented on candidate sign-in logs.
  • Empowering Prometric staff to enter check-in and check-out times for candidates exiting the testing lab.

Additionally, Prometric will re-implement various standard procedures (where allowed) during Phase I, resulting in the following updates to its test center operations:

  • Cleaning test centers at the close of business rather than after every exam administered.
  • Not requiring candidates to raise their hands to leave the testing room.
  • Removing social-distancing markers throughout the test center.
  • Reducing distance for candidate photos.
  • Returning all chairs and/or benches in the test center waiting rooms.
  • Scanning test takers with a handheld metal detection device prior to entering the testing room (with the exception of exempt individuals).
  • Reverting to having candidates sign-in at reception and eyeglass check at the security checkpoint.
  • Returning to the three-color locker key tag policy to enforce client-specific locker access policies during an exam.
  • Enabling use of water fountains and water dispensers, where applicable.
  • Removing the requirement for candidate IDs in zip lock bags.
  • Using a single roster for sign-in and sign-out.

Phase II – Effective September 1, 2021

Phase II of Prometric’s return to modified test center operations will include the following:

  • Masks will no longer be required at Prometric Test Centers for vaccinated individuals, unless required by local government restrictions. Individuals who have not been vaccinated will still be required to wear masks at our test centers. Please note that this will be observed using the honor system, as TCAs will not be responsible for checking a candidate’s vaccination status. Vaccinated test takers and staff that wish to continue to wear a mask may do so.
  • Evolving test center signage to reflect new mask policies and to be more encompassing of best practices for all airborne illnesses, including cold, flu, etc.
  • No longer accepting IDs that are more than 90 days expired. Prometric will continue to accept IDs that have expired within 90 days of the exam date for the interim.

The full announcement from NASBA can be found on their blogOpens in new window. As usual, we will continue to keep you updated as new information is announced.

December 22, 2020 - Additional Extensions of CPA Exam Credit

As we approach the December 31, 2020, expiration for many CPA Exam credit and NTS extensions, some state boards are making adjustments. A handful of states have extended CPA Exam credit expiration to March 30 or June 30, 2021, but there have not been any updates to NTS extensions at this time.

Check our Coronavirus update page and the NASBA NTS Opens in new window and exam credit extension Opens in new window resources for updates. Contact your state board of accountancy with any questions about NTS extensions, exam credit extensions, or other issues related to the COVID-19 pandemic.

July 21, 2020 Update - Prometric reinstating cancellation/rescheduling fees

In March, Prometric waived all cancellation and rescheduling fees for the CPA Exam due to the COVID-19 pandemic. Beginning August 1, 2020, these fees will be reinstated.

Prometric is still working to assist candidates in areas impacted by the pandemic.

Candidates who have appointments canceled or rescheduled as a result of continued test site closures Opens in new window or regional restrictions will not be penalized. If your exam appointment is impacted due to site closures or regional restrictions, you will receive an email notification informing you that your appointment has either been

  1. Rescheduled, and you will be provided with your new test date and location, or
  2. Canceled, and you will be provided with instructions on how to reschedule.

Candidates who are unable to test due to COVID-19 illness or impact after August 1 should contact Prometric using their “Contact Us Opens in new window ” form and choose “Request a Refund.” Prometric will respond to you individually. Because of the high volume of inquiries they are receiving, they estimate it will take between 5 and 7 days for you to receive a response.

April 30, 2020 Update - Test center openings, Rescheduling exam, Face masks

Prometric and NASBA released new information regarding testing reopening on May 1. Testing may not reopen in all areas, as Prometric is still working with local governments to ensure candidate safety. Additionally, Prometric is implementing safety guidelines to enforce social distancing during tests, and individual centers may take some time to adjust.

Prometric is reopening 116 test centers globally, with plans to open an additional 200+ sites throughout May. Candidates should be flexible rescheduling their exams, but since Prometric test centers are only open to essential exams, candidates are competing for slots with fewer test takers. For a list of test centers that are reopening, please visit Prometric Opens in new window.

Prometric continues to communicate to candidates about the status of their exams, primarily through email. Prometric phone lines are currently disabled, and candidates are encouraged to communicate through online tools, such as chat and email.

Candidates looking to test need to bring their own face mask. These masks can be medical or homemade and must be worn during the entire visit. If you do not bring your own mask, you will not be allowed to test, you will be marked as a “no show,” and you will not be eligible for a free reschedule. Read the updated Social Distancing Testing Procedures Opens in new window put out by Prometric.

CPA candidates should continue to watch Prometric’s COVID-19 update page Opens in new window and NASBA’s FAQs about scheduling Opens in new window. They will continue to update these pages and add information to them with each future update.

April 23, 2020 Update - Test center openings

Testing for CPA candidates will resume, gradually, beginning May 1. Prometric reported earlier that it was extending test center closures in many areas the U.S. and Canada through May 31 in accordance with local and federal governance, as well as advice from the CDC and WHO. But in areas minimally impacted by the virus, certain test centers will reopen as it becomes prudent. It was also reported that Prometric was checking with exam sponsors to determine if certain exams could be considered essential.

As of later today, NASBA announced that the CPA Exam is deemed an “essential service program” by the U.S. Cybersecurity and Infrastructure Security Agency Opens in new window (CISA), resulting in CPA candidates being able to resume testing if Prometric is able to reasonably guarantee candidate safety.

Social distancing guidelines and other safety measures will be implemented to ensure candidate safety. This may reduce the number of candidates able to test at a given time. Prometric will be contacting candidates with May appointments to confirm or cancel appointments as necessary.

For more information, check out the NASBA update Opens in new window or the Prometric update Opens in new window, and use Prometric’s website to find out whether a test center is opening near you Opens in new window.

April 22, 2020 Update - Test center openings, Test center closures

Many test centers in mainland China were opened as of April 20 following guidance from the Chinese government. Additional procedures Opens in new window have been implemented to ensure candidate safety.

Many other international locations are still closed. The U.S. and Canada test centers remain closed through April 30. For a complete list of test center closures, please see the Prometric site closure page Opens in new window.

April 10, 2020 Update - Test center closures, Testing window changes, Rescheduling exam, NTS extension

In light of the evolving Coronavirus (COVID-19) situation, Prometric is ensuring the health and safety of its staff and customers. They continue to follow rules from local, state, and federal governments as well as recommendations from the CDC and WHO.

Earlier this year, Prometric made the decision to close their U.S. and Canada based test centers through April 16th. Prometric will extend the closure of test centers in the U.S. and Canada through April 30.

Prometric will be emailing and waiving exam rescheduling fees for those impacted by this change. You can still search for available appointments on Prometric’s website Opens in new window. NASBA has already extended all NTS expirations between April 1, 2020, and June 30, 2020, to September 3. 2020.

For other testing locations, Prometric is still updating their Test Center Closures page Opens in new window.

April 2, 2020 Update - Test center closures, Testing window changes, Rescheduling exam

Prometric is still considering options to keep both staff and exam candidates safe. They will continue to monitor local governments and CDC guidelines to maintain a safe environment. Test center closures are still being considered on a regional and case-by-case basis.

At this time, Prometric anticipates continuing with their plans to reopen their U.S. and Canadian test centers on April 16th. They will provide more information as early as possible if this changes.

Most candidates should have received emails regarding rescheduling their exams as applicable. Prometric is waiving rescheduling fees at this time.

March 26, 2020 Update - Testing window changes, Rescheduling exam, NTS extension

NASBA, the AICPA, and PROMETRIC recently invoked an Emergency Testing Period Opens in new window:

“In anticipation of the reopening of Prometric test centers and in response to the COVID-19 situation, NASBA, AICPA and Prometric have made the decision to invoke an emergency testing period. We understand candidates are concerned about their testing options and, therefore, we are implementing this emergency testing period to provide additional testing opportunities. As part of this procedure, the 20Q2 testing window will be extended from June 10, 2020, to June 30, 2020.

As previously noted, NASBA will extend all NTSs expiring between April 1 – June 30, 2020, until September 30, 2020, and Prometric will waive all rescheduling fees.

March 17, 2020

Prometric temporarily closed Test Centers in the United States and Canada on March 18, 2020, for 30 days. If you have an existing appointment with Prometric, you will receive email instructions on how to reschedule your appointment to a future date once it is safe to resume testing. No rescheduling fees will be applied. Please note that if you choose to contact Prometric for assistance, hold times may be extended due to the volume of individuals.

If an extension of the NTS is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at candidatecare@nasba.org.

NASBA has recommended that all Boards of Accountancy also make accommodations, but many board offices are also closed and no information is available. There is no need to contact your state board at this time.

March 17, 2020 Update - Test center closures, Rescheduling exam, NTS extension

Prometric has temporarily closed Test Centers in the United States and Canada from March 18, 2020 for 30 days. If you have an existing appointment with Prometric, you will receive email instructions on how to reschedule your appointment to a future date once it is safe to resume testing.  No rescheduling fees will be applied. Please note that if you choose to contact Prometric for assistance, hold times may be extended due to the volume of individuals.

If an extension of your NTS is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at candidatecare@nasba.org.

March 13, 2020 Update - Test center closures, Rescheduling exam, NTS extension

Prometric has temporarily closed Test Centers in the United States and Canada from March 18, 2020 for 30 days. If you have an existing appointment with Prometric, you will receive email instructions on how to reschedule your appointment to a future date once it is safe to resume testing.  No rescheduling fees will be applied. Please note that if you choose to contact Prometric for assistance, hold times may be extended due to the volume of individuals.

If an extension of your NTS is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at candidatecare@nasba.org.

NTS and Exam Score Credit Extensions

As most of the world begins to reopen and rebuild in the wake of the COVID-19 (Coronavirus) pandemic, state boards are starting to meet, either in person or virtually, and make decisions regarding the CPA Exam. Most states are granting extensions with no action required by CPA candidates. If you have questions, contact your state board directly.

Gleim will update these lists as more information becomes available.

NTS Extensions

All states, with the exception of Idaho and Wyoming, have extended NTSs to December 31, 2020. Check NASBA’s NTS Extensions Opens in new window for updates.

Candidates in Idaho should submit requests to the state board office. Board staff will be providing 90- to 180-day extensions as needed, and any extensions beyond 180 days will require board ratification.

Wyoming has not extended NTSs further at this time.

Exam Score Credit Extensions

State boards are continuing to meet and provide plans for CPA candidates to continue to test; some have already extended Exam Score Credit extensions well into 2021. Check NASBA’s CPA Exam Credit Extensions Opens in new window for updates

Alabama

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Alaska

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to June 30, 2021.

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Arizona

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Arkansas

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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California

Exam credits that would have expired between April 1 and June 30, 2021 have been extended to June 30, 2021. No action is required by the candidates

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Colorado*

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Connecticut

Exam credits that would have expired between April 1, 2020 and June 30, 2021 have been extended to December 31, 2021.

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Delaware

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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District of Colombia

Exam credits that would have expired between April 1 and December 30,2020 have been extended to December 31, 2020.

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Florida

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Georgia

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Guam

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Hawaii

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Idaho

On April 28, 2020, the Idaho Board made a proclamation already sent to candidates that Board staff has the authority to grant credit extensions in 90-day increments for exams passed that are expiring due to COVID-19-related matters including, but not limited to, illness, the closure of a testing site, or the unavailability of seats in an open site. This proclamation is in effect through the governor’s current orders relating to COVID-19 or any further order from the governor.

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Illinois

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

Credit expiration dates from December 30, 2020 to April 29, 2021 will be extended until June 30, 2021.

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Indiana

Credit with expiration dates from April 1, 2020 to June 30, 2021 will be extended until June 30, 2021. NASBA will update candidate records no later than December 31, 2020. There is no need to contact the board.

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Iowa

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Kansas

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Kentucky

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Louisiana

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Maine

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Maryland

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Massachusetts

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Michigan

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Minnesota

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

Credit with expiration dates from December 31, 2020 to September 29, 2021 will be extended until September 30, 2021.

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Mississippi

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Missouri

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Montana

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Nebraska

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Nevada

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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New Hampshire

Exam credits that would have expired between March 17 and December 31, 2020 have been extended to June 30, 2021.

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New Jersey

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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New Mexico

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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New York**

Exam credits that would have expired between June 30, 2020 and March 31, 2021 have been extended to June 30, 2021.

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North Carolina

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

Credit with expiration dates from December 31, 2020 to March 30, 2021, will be extended until March 31, 2021.

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North Dakota

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Ohio

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Oklahoma

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Oregon

Exam credits that would have expired between March 15 and June 30, 2020 has been extended to Sept0ember 30, 2020.

Anything outside of that timeframe is case-by-case.

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Pennsylvania

Exam credits that would have expired during the outbreak will be granted an extension lasting for the duration of the emergency, plus an additional 180 days from the end of the emergency.

  • This extension will replace the 90-day extension that was recently granted to CPA candidates by way of letter from the Board.

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Puerto Rico

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

Credit with expiration dates from December 31, 2020 to March 2021 will be extended until March 31, 2021.

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Rhode Island

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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South Carolina

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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South Dakota

The Board will review requests for credit extensions on a case-by-case basis.

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Tennessee

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Texas

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Utah

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Vermont

The Board will review requests for credit extensions on a case-by-case basis.

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Virginia

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Virgin Islands

Exam credits that would have expired between April 1, 2020 and June 30, 2020 have been extended 90 days.

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Washington

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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West Virginia

Exam credits that would have expired between April 1 and December 30, 2020 have been extended to December 31, 2020.

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Wisconsin

Exam credits that would have expired between March 16 and December 30, 2020 have been extended to December 31, 2020.

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Wyoming

All candidates who sat and passed prior to July 14th with unexpired credit will have those credits extended by 6 months from their original date.

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*Colorado candidates who are impacted due to COVID 19 and wish to be considered for an extension of conditional credit past December 31, 2020 should complete an Exam Credit Extension Policy form available at https://nasba.org/exams/cpaexam/colorado/ Opens in new window.

** For more information from the New York State Education Department please visit http://www.op.nysed.gov/COVID-19FAQS.html#CPAS Opens in new window.

Free CPA Exam resources

To make the most of your time indoors

If you’ve been waiting for the right time to begin studying for the CPA Exam, we recommend starting now. The CDC Opens in new window recommends social distancing, and many large public gatherings are being canceled. If you’re one of the many people finding themselves spending more time indoors, you can use it for personal and professional development. Here are some free CPA Exam resources to help you get started:

A change to your testing date may require you to adjust your study plan. Our accounting experts got together, remotely, to create a step by step guide on how to maintain your knowledge while you wait for testing centers to reopen.