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Contact Us : 800.874.5346 | International: +1 352.375.0772

CPA Exam Coronavirus Update

A Message from Dr. Gleim

As the effort to contain the COVID-19 virus continues, Gleim is dedicated to ensuring the safety of our employees, candidates, and communities around the world.

During this time, candidates are finding themselves with more time to study, and many are concerned they won’t be able to reach out to their mentors, colleagues, and support personnel for help. We are fully prepared to continue supporting our candidates with the same level of customer service we have always provided.

We are confident your studies will continue with minimal to no interruptions. If you have any questions or concerns, please reach out!

Bookmark this page to easily check back for continuous updates on how COVID-19 response efforts are affecting your exam. You can also sign up for Coronavirus text alerts by texting CPA CV19 to 970-704-5346 (or 970-70-GLEIM)*. Be the first to know when CPA exam news breaks.

Stay safe and healthy.

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How Coronavirus is affecting the CPA Exam

A Message from Prometric - Test center openings, Rescheduling exam

As of May 1, Prometric started opening exam centers for essential testing around the world. Candidates can check to see if their test site is open or scheduled to reopen on the Prometric site openings page. Open status of these sites is based on numerous factors or guidelines, and should anything force Prometric to close a test center, impacted candidates will be contacted by email. Prometric is updating this list daily to reflect any changes in status.

If your CPA Exam has been canceled or rescheduled as a result of Prometric’s Coronavirus precautions, they will email you as soon as possible to inform you of any changes to your exam and the next steps you should take. For additional information on rescheduling, refunds, and other impacts to candidates, please click here.

Please note that Prometric is experience a high volume of inquiries related to the COVID-19 outbreak. The Candidate Care phone line has been temporarily disabled, but Prometric encourages candidates to reach out via their “Contact Us” page to request a chat or email.

July 21, 2020 Update - Prometric reinstating cancellation/rescheduling fees

In March, Prometric waived all cancellation and rescheduling fees for the CPA Exam due to the COVID-19 pandemic. Beginning August 1, 2020, these fees will be reinstated.

Prometric is still working to assist candidates in areas impacted by the pandemic.

Candidates who have appointments canceled or rescheduled as a result of continued test site closures or regional restrictions will not be penalized. If your exam appointment is impacted due to site closures or regional restrictions, you will receive an email notification informing you that your appointment has either been

  1. Rescheduled, and you will be provided with your new test date and location, or
  2. Canceled, and you will be provided with instructions on how to reschedule.

Candidates who are unable to test due to COVID-19 illness or impact after August 1 should contact Prometric using their “Contact Us” form and choose “Request a Refund.” Prometric will respond to you individually. Because of the high volume of inquiries they are receiving, they estimate it will take between 5 and 7 days for you to receive a response.

April 30, 2020 Update - Test center openings, Rescheduling exam, Face masks

Prometric and NASBA released new information regarding testing reopening on May 1. Testing may not reopen in all areas, as Prometric is still working with local governments to ensure candidate safety. Additionally, Prometric is implementing safety guidelines to enforce social distancing during tests, and individual centers may take some time to adjust.

Prometric is reopening 116 test centers globally, with plans to open an additional 200+ sites throughout May. Candidates should be flexible rescheduling their exams, but since Prometric test centers are only open to essential exams, candidates are competing for slots with fewer test takers. For a list of test centers that are reopening, please visit Prometric.

Prometric continues to communicate to candidates about the status of their exams, primarily through email. Prometric phone lines are currently disabled, and candidates are encouraged to communicate through online tools, such as chat and email.

Candidates looking to test need to bring their own face mask. These masks can be medical or homemade and must be worn during the entire visit. If you do not bring your own mask, you will not be allowed to test, you will be marked as a “no show,” and you will not be eligible for a free reschedule. Read the updated Social Distancing Testing Procedures put out by Prometric.

CPA candidates should continue to watch Prometric’s COVID-19 update page and NASBA’s FAQs about scheduling. They will continue to update these pages and add information to them with each future update.

April 23, 2020 Update - Test center openings

Testing for CPA candidates will resume, gradually, beginning May 1. Prometric reported earlier that it was extending test center closures in many areas the U.S. and Canada through May 31 in accordance with local and federal governance, as well as advice from the CDC and WHO. But in areas minimally impacted by the virus, certain test centers will reopen as it becomes prudent. It was also reported that Prometric was checking with exam sponsors to determine if certain exams could be considered essential.

As of later today, NASBA announced that the CPA Exam is deemed an “essential service program” by the U.S. Cybersecurity and Infrastructure Security Agency  (CISA), resulting in CPA candidates being able to resume testing if Prometric is able to reasonably guarantee candidate safety.

Social distancing guidelines and other safety measures will be implemented to ensure candidate safety. This may reduce the number of candidates able to test at a given time. Prometric will be contacting candidates with May appointments to confirm or cancel appointments as necessary.

For more information, check out the NASBA update or the Prometric update, and use Prometric’s website to find out whether a test center is opening near you.

April 22, 2020 Update - Test center openings, Test center closures

Many test centers in mainland China were opened as of April 20 following guidance from the Chinese government. Additional procedures have been implemented to ensure candidate safety.

Many other international locations are still closed. The U.S. and Canada test centers remain closed through April 30. For a complete list of test center closures, please see the Prometric site closure page.

April 10, 2020 Update - Test center closures, Testing window changes, Rescheduling exam, NTS extension

In light of the evolving Coronavirus (COVID-19) situation, Prometric is ensuring the health and safety of its staff and customers. They continue to follow rules from local, state, and federal governments as well as recommendations from the CDC and WHO.

Earlier this year, Prometric made the decision to close their U.S. and Canada based test centers through April 16th. Prometric will extend the closure of test centers in the U.S. and Canada through April 30.

Prometric will be emailing and waiving exam rescheduling fees for those impacted by this change. You can still search for available appointments on Prometric’s website. NASBA has already extended all NTS expirations between April 1, 2020, and June 30, 2020, to September 3. 2020.

For other testing locations, Prometric is still updating their Test Center Closures page.

April 2, 2020 Update - Test center closures, Testing window changes, Rescheduling exam

Prometric is still considering options to keep both staff and exam candidates safe. They will continue to monitor local governments and CDC guidelines to maintain a safe environment. Test center closures are still being considered on a regional and case-by-case basis.

At this time, Prometric anticipates continuing with their plans to reopen their U.S. and Canadian test centers on April 16th. They will provide more information as early as possible if this changes.

Most candidates should have received emails regarding rescheduling their exams as applicable. Prometric is waiving rescheduling fees at this time.

March 26, 2020 Update - Testing window changes, Rescheduling exam, NTS extension

NASBA, the AICPA, and PROMETRIC recently invoked an Emergency Testing Period:

“In anticipation of the reopening of Prometric test centers and in response to the COVID-19 situation, NASBA, AICPA and Prometric have made the decision to invoke an emergency testing period. We understand candidates are concerned about their testing options and, therefore, we are implementing this emergency testing period to provide additional testing opportunities. As part of this procedure, the 20Q2 testing window will be extended from June 10, 2020, to June 30, 2020.

As previously noted, NASBA will extend all NTSs expiring between April 1 – June 30, 2020, until September 30, 2020, and Prometric will waive all rescheduling fees.

March 17, 2020

Prometric temporarily closed Test Centers in the United States and Canada on March 18, 2020, for 30 days. If you have an existing appointment with Prometric, you will receive email instructions on how to reschedule your appointment to a future date once it is safe to resume testing. No rescheduling fees will be applied. Please note that if you choose to contact Prometric for assistance, hold times may be extended due to the volume of individuals.

If an extension of the NTS is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at candidatecare@nasba.org.

NASBA has recommended that all Boards of Accountancy also make accommodations, but many board offices are also closed and no information is available. There is no need to contact your state board at this time.

March 17, 2020 Update - Test center closures, Rescheduling exam, NTS extension

Prometric has temporarily closed Test Centers in the United States and Canada from March 18, 2020 for 30 days. If you have an existing appointment with Prometric, you will receive email instructions on how to reschedule your appointment to a future date once it is safe to resume testing.  No rescheduling fees will be applied. Please note that if you choose to contact Prometric for assistance, hold times may be extended due to the volume of individuals.

If an extension of your NTS is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at candidatecare@nasba.org.

March 13, 2020 Update - Test center closures, Rescheduling exam, NTS extension

Prometric has temporarily closed Test Centers in the United States and Canada from March 18, 2020 for 30 days. If you have an existing appointment with Prometric, you will receive email instructions on how to reschedule your appointment to a future date once it is safe to resume testing.  No rescheduling fees will be applied. Please note that if you choose to contact Prometric for assistance, hold times may be extended due to the volume of individuals.

If an extension of your NTS is required in order to reschedule, candidates will be referred to NASBA’s Candidate Care Department at candidatecare@nasba.org.

NTS and Exam Score Credit Extensions

As most of the world begins to reopen and rebuild in the wake of the COVID-19 (Coronavirus) pandemic, state boards are starting to meet, either in person or virtually, and make decisions regarding the CPA Exam. So far, many states have announced their plans to help candidates affected by Prometric closures, and more are expected to follow. NASBA extended all NTS with expirations between April 1 –  June 30, 2020 until September 30, 2020, but individual state boards may provide additional extensions.

Most states are granting extensions with no action required by CPA candidates. If you have questions, contact your state board directly.

Gleim will update these lists as more information becomes available.

NTS Extensions

Many states have elected to extend candidates’ NTSs beyond September 30, 2020, the date originally announced in March by NASBA. Check the charts below or NASBA’s NTS Extensions for updates.

Idaho is the exception. On April 28, 2020, the Idaho Board sent a Proclamation to candidates stating Board staff will be providing 90- to 180-day extensions as needed, and any extensions beyond 180 days will require board ratification. This provision will be discussed at the next Board meeting on June 4, 2020, and continued or expanded if necessary.

States and territories with additional extension If your NTS would expire April 1, 2020, to December 30, 2020, it is valid until December 31, 2020.
AlabamaGuamNevadaSouth Dakota
AlaskaHawaiiNew MexicoTennessee
ArizonaIllinoisNew YorkTexas
ArkansasIowaNorth CarolinaUtah
CaliforniaKansasNorth DakotaVermont
ColoradoKentuckyOhioVirginia
ConnecticutLouisianaOklahomaWashington
DelawareMinnesotaPennsylvaniaWest Virginia
District of ColumbiaMississippiPuerto Rico 
FloridaMissouriRhode Island 
GeorgiaMontanaSouth Carolina 
States and territories with original extension If your NTS would expire April 1, 2020, to June 30, 2020, it is valid until September 30, 2020.
IndianaMichiganOregon
MaineNebraskaVirgin Islands
MarylandNew HampshireWyoming
MassachusettsNew Jersey 

Exam Score Credit Extensions

State boards are continuing to meet and provide plans for CPA candidates to continue to test. So far, five major states have announced plans for Exam Score Credit extensions and more are expected to follow.

Alabama

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Alaska

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Arizona

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Arkansas

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

California

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Colorado

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Connecticut

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Delaware

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

District of Colombia

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Florida

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Georgia

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Guam

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Hawaii

The Board meets June 2020 to discuss extending credit expiration dates.

Idaho

On April 28, 2020, the Idaho Board made a proclamation already sent to candidates that Board staff has the authority to grant credit extensions in 90-day increments for exams passed that are expiring due to COVID-19-related matters including, but not limited to, illness, the closure of a testing site, or the unavailability of seats in an open site. This proclamation is in effect through the governor’s current orders relating to COVID-19 or any further order from the governor.

Illinois

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Indiana

The Board will review requests for credit extensions on a case-by-case basis.

Iowa

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Kansas

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Kentucky

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Louisiana

The Board will review requests for credit extensions on a case-by-case basis.

Maine

Exam credits that would have expired between March 1 and December 30 have been extended to December 31.

Maryland

The Board will review requests for credit extensions on a case-by-case basis.

Massachusetts

Exam credits that would have expired between April 1 and June 30 have been extended to September 30.

Michigan

The Board will review requests for credit extensions on a case-by-case basis.

Minnesota

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Mississippi

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Missouri

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Montana

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Nebraska

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Nevada

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

New Hampshire

The Board has granted 120-day extensions for parts passed prior to March 17, 2020. The order expires July 14, 2020, and they may decide to provide further extensions after this date.

New Jersey

Exam credits that would have expired between April 1 and June 30 have been extended 90 days.

New Mexico

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

New York

Exam credits that would have expired between April 1 and September 30 have been extended to December 31. You do not need to contact the Board.

Any candidates affected by COVID-19 (e.g., due to travel restrictions or test center closures) during the first quarter of 2020 will be assessed on a case-by-case basis. You must contact the Board Office at CPABD@nysed.gov and include your full legal name, jurisdiction, and candidate ID, as well as an explanation of how you were impacted in quarter 1.

North Carolina

Exam credits that would have expired between April 1 and June 30 have been extended 90 days. The expiration date will update automatically; there is no need to contact the Board at this time.
Section credits expiring after June 30, 2020, will be reviewed by the Board on a case-by-case basis. Please email your questions about the section credit extensions to Phyllis Elliott, Exam Specialist, at phyllise@nccpaboard.gov.

North Dakota

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Ohio

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Oklahoma

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Oregon

Exam credits that would have expired between March 15 and June 30 have been extended to September 30. Section credits expiring after September 30, 2020, will be reviewed by the Board on a case-by-case basis.

Pennsylvania

Exam credits that would have expired during the outbreak will be granted an extension lasting for the duration of the emergency, plus an additional 180 days from the end of the emergency.

  • This extension will replace the 90-day extension that was recently granted to CPA candidates by way of letter from the Board.

Puerto Rico

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Rhode Island

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

South Carolina

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

South Dakota

The Board will review requests for credit extensions on a case-by-case basis.

Tennessee

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Texas

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Utah

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Vermont

The Board will review requests for credit extensions on a case-by-case basis.

Virginia

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Virgin Islands

Exam credits that would have expired between April 1 and June 30 have been extended 90 days.

Washington

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

West Virginia

Exam credits that would have expired between April 1 and December 30 have been extended to December 31.

Wisconsin

Exam credits that would have expired beginning April 9 have been extended 24 months. If the public health emergency ends, the Exam credit window would go back to 18-months.

Wyoming

Exam credits that would have expired between April 1 and August 31 have been extended 90 days.

Free CPA Exam resources

To make the most of your time indoors

If you’ve been waiting for the right time to begin studying for the CPA Exam, we recommend starting now. The CDC recommends social distancing, and many large public gatherings are being canceled. If you’re one of the many people finding themselves spending more time indoors, you can use it for personal and professional development. Here are some free CPA Exam resources to help you get started:

A change to your testing date may require you to adjust your study plan. Our accounting experts got together, remotely, to create a step by step guide on how to maintain your knowledge while you wait for testing centers to reopen.