We GUARANTEE you will PASS the EA exam on your first sitting using EA Gleim Online. If you do not pass the EA exam part(s) that you have purchased, you will receive your choice of either a refund for EA Gleim Online or unlimited continued use and appropriate tutoring until you pass.** To qualify for the guarantee:

• Contact your Personal Counselor by responding to the welcome email AND calling by phone* before completing no more than five of the Gleim Online study units. (sooner is better)
• Complete 90% of EA Gleim Online before sitting for the corresponding part(s) of the exam. This requirement can be satisfied by completing either 90% of each Gleim Online instructional element for all study units or by completing 90% of the Gleim Online study units in their entirety.
• Complete 90% of each question type. This includes multiple-choice and true/false questions.
• Sit for the purchased part(s) within one year of your purchase date. If you have to retake any part(s), and you choose unlimited EA Gleim Online access, then you must immediately retake the unpassed part(s) within three months
• Submit your grade report within 48 hours of receiving your grade.

Access will expire 12 months from your purchase date unless guarantee requirements are met. When you order Gleim Online as part of the Gleim EA Review System, your refund is the discounted cost of the course within the package.

If you have any questions about the Gleim guarantee, please contact your Personal Counselor at (800) 874-5346 ext. 498 or via email at personalcounselor@gleim.com

** Refund can only be offered to customers who purchased directly from Gleim.