Below are the explanations of the three Gleim Guarantees that you may be eligible for. Please read each Guarantee carefully and note the requirements and the details. Note especially which products must be purchased to be eligible for each Guarantee. The Review System consists of Review books, Test Prep Software, Audio CDs, Gleim Online, and Test Prep for Windows Mobile.

We GUARANTEE that all components of the Gleim CIA Review System [whether purchased one part at a time (CIA I, CIA II, CIA III, or CIA IV) or as a four-part set (CIA I, CIA II, CIA III, and CIA IV)] will remain current for at least 18 months from your purchase date. If Gleim releases a new edition for any exam part you have purchased but not yet passed within 18 months, you may qualify to receive complimentary replacement Review books, Test Prep Software, Audio CDs, and Test Prep for Windows Mobile for only the cost of shipping and handling. Your CIA Gleim Online will update automatically.

Replacement materials will be provided on a per-part basis. To qualify for replacement materials, you must:

• Have purchased the Gleim CIA Review System (which consists of Review books, Test Prep Software, Audio CDs, Gleim Online, and Test Prep for Windows Mobile) either one part at a time or as a four-part set within the last 18 months directly from Gleim.
• Have not passed the exam part(s).
• Have paid exam fees.
• Have completed at least 25% of the study units purchased for the exam part(s), including multiple-choice and true/false questions.
• Make contact with your Personal Counselor by responding to the welcome email AND calling by phone before completing no more than two of the Gleim Online study units. International candidates are not required to contact their Personal Counselor by phone.

The Personal Counselors will evaluate your need for current materials and may request documentation for verification of the above conditions. Such documentation will include, but is not limited to:

• Grade Report from last exam date (must be within last 90 days).
• Test Center (Pearson VUE) appointment confirmation.
• Receipts for exam fee payments.
• Proof of current registration.

Guarantee Details:

• Product Replacement can only be offered to customers who purchased directly from Gleim.
• The Product Replacement Guarantee can only be used for purchases of the Gleim CIA Review System. No product that was purchased separate from the Gleim CIA Review System qualifies for Product Replacment.

We GUARANTEE you will PASS the CIA exam on your first sitting using Gleim CIA Review System, which consists of Review books, Test Prep Software, Audio CDs, Gleim Online, and Test Prep for Windows Mobile. If you do not pass the CIA exam part(s) for which you have purchased the Gleim CIA Review System, you will receive your choice of either a refund for CIA Gleim Online or unlimited Continued Access to CIA Gleim Online until you pass. This guarantee is exclusively for those customers who have bought the Gleim CIA Review System as described above. To qualify for the Money-Back Guarantee:

• Contact your Personal Counselor by responding to the welcome email AND calling by phone (International candidates are not required to contact their Personal Counselor by phone. They must contact their Personal Counselor by email) before completing no more than two of the Gleim Online study units (sooner is better).
• Complete 90% of CIA Gleim Online before sitting for the corresponding part(s) of the exam. This requirement can be satisfied by completing either 90% of each Gleim Online instructional element for all study units or by completing 90% of the Gleim Online study units in their entirety.
• Complete 90% of each question type. This includes multiple-choice and true/false questions.
• Sit for the purchased part(s) within 9 months of your purchase date.
• Submit your grade report within 30 days of the IIA grade notification.

Money-Back Guarantee Details:

• Refund can only be offered to customers who purchased directly from Gleim.
• If you choose the Money-Back Guarantee option, your refund is the discounted cost of the Online course portion of the Gleim CIA Review System only. You will not be refunded the cost of the entire Review System.
• The Money-Back Guarantee cannot be used for purchases of CIA Gleim Online separate from the Gleim CIA Review System. It is only available for customers who have purchased the Gleim CIA Review System, which consists of Review books, Test Prep Software, Audio CDs, Gleim Online, and Test Prep for Windows Mobile.
• Candidates who purchased the Gleim CIA Review System and choose the Money-Back Guarantee do not also qualify for the Continued Access. The Continued Access Guarantee is explained below.

We GUARANTEE that CIA Gleim Online [whether purchased one part at a time (CIA I, CIA II, CIA III, or CIA IV), as a four-part set (CIA I, CIA II, CIA III, and CIA IV), or as part of the Gleim CIA Review System] will remain current for at least 18 months from your purchase date.

Continued Access will be provided on a per-part basis. To qualify for Continued Access:

• Contact your Personal Counselor by responding to the welcome email AND calling by phone (International candidates are not required to contact their Personal Counselor by phone. They must contact their Personal Counselor by email) before completing no more than two of the Gleim Online study units (sooner is better).
• Complete 90% of CIA Gleim Online before sitting for the corresponding part(s) of the exam. This requirement can be satisfied by completing either 90% of each Gleim Online instructional element for all study units or by completing 90% of the Gleim Online study units in their entirety.
• Complete 90% of each question type. This includes multiple-choice and true/false questions.
• Sit for the purchased part(s) within 9 months of your purchase date. If you have to retake any part(s), and you choose unlimited CIA Gleim Online access, then you must immediately retake the unpassed part(s) within five months.
• Submit your grade report within 30 days of the IIA grade notification.

Continued Access Guarantee Details:

• Continued Access can only be offered to customers who purchased directly from Gleim.
• The Continued Access Guarantee can be used for purchases of CIA Gleim Online separate from the Gleim CIA Review System or purchases of CIA Gleim Online as part of the Gleim CIA Review System.
• Candidates who purchased the Gleim CIA Review System and choose Continued Access do not also qualify for the Money-Back Guarantee.