Read the Terms and Conditions of Service below, as they cover the terms and conditions that apply to your use of the services available to you on this website (the "Service," "Website," or "Site").
General Terms and Conditions
In consideration of use of the Service, you agree to: (1) provide true, accurate, current, and complete information about yourself, and (2) maintain and update this information to keep it true, accurate, current, and complete. If any information provided by you is untrue, inaccurate, not current, or incomplete, Gleim Publications, Inc. and Gleim Internet, Inc. ("Gleim") has the right to terminate your account and refuse any and all current or future use of the Service. You agree not to resell or transfer the Service or use of or access to the Service unless a specific written agreement to do so has been entered into by you and Gleim.
You acknowledge and agree that you must: (1) provide for your own access to the Internet and pay any service fees associated with such access, (2) provide and be responsible for operation of all equipment necessary for you to make such connection, and (3) accept reasonable down times which may or may not be within our control.
By using the gleim.com Website, including any applets, software, scripts, and content contained therein, you agree that use of the Service is entirely at your own risk.
THE SERVICE AND ALL SOFTWARE PROGRAMS ASSOCIATED THEREWITH IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE. SPECIFICALLY, GLEIM DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO: (1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, PRODUCTS, OR SERVICES AND (2) ANY WARRANTIES OF TITLE, WARRANTIES OF NON-INFRINGEMENT, WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT, OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.
NEITHER GLEIM NOR ANY OF ITS EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, AFFILIATES, OR CONTENT OR SERVICE PROVIDERS SHALL BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE RESPECTIVE LIABILITY OF GLEIM, ITS EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, AFFILIATES, AND CONTENT OR SERVICE PROVIDERS IS LIMITED TO THE GREATEST EXTENT PERMITTED BY SUCH STATE LAW.
Gleim is the owner and/or authorized user of any trademark, registered trademark and/or service mark appearing at this Website, and is the copyright owner or licensee of the content and/or information on this Website including but not limited to any screens appearing on the Site. You may not download and/or save a copy of any of the screens, except as otherwise provided in these Terms and Conditions of Service, for any purpose. However, you may print a copy of the information on this Site for your personal use or records. If you make other use of this Site, except as otherwise provided above, you may violate copyright and other laws of the United States, or other countries, as well as applicable state laws and may be subject to penalties. Gleim does not grant any license or other authorization to any user of its trademarks, registered trademarks, service marks, or other copyrightable material or other intellectual property, by placing them on this Website. Gleim reserves the right to change any content information on this Website including but not limited to revising and/or deleting features or other information without prior notice. Clicking certain links within this Website might take you to other websites for which Gleim assumes no responsibility of any kind for the content, availability, or otherwise. (See "Links from and to this Website" below.) The content presented on this Site may vary depending upon your browser limitations.
Third Party Provided Content
Some information on this Site, as well as reference materials or links to other sites, are for general informational purposes only, and are not intended to be relied upon for transactional purposes. Neither Gleim nor any of its affiliates or content providers shall be liable for any errors or delays in the content of such information or reference materials, or for any actions taken in reliance thereon.
User Conduct On the Service:
While using the Service, you may not: restrict or inhibit any other user from using and enjoying the Service; or post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national, or foreign law, including without limitation the U.S. export control laws and regulations; or post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication (except as otherwise expressly permitted by Gleim), or engage in spamming or flooding; or post or transmit any information or software which contains a virus, Trojan horse, worm, or other harmful component; or post, publish, transmit, reproduce, distribute, or in any way exploit any information, software, or other material obtained through the Service for commercial purposes (other than as expressly permitted by the provider of such information, software, or other material); or upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the Service which is protected by copyright or other proprietary right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rightholder; or upload, post, publish, reproduce, transmit, or distribute in any way any component of the Service itself or derivative works with respect thereto, as the Service is copyrighted as a collective work under U.S. copyright laws.
Gleim has no obligation to monitor the Service. However, you acknowledge and agree that Gleim has the right to monitor the Service electronically from time to time to operate the Service properly or to protect itself or its subscribers and to disclose any information as necessary or appropriate to satisfy any law, regulation, or other governmental request. Gleim reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, inappropriate, or in violation of these Terms and Conditions of Service.
Failure to Comply With Terms and Conditions of Service and Termination:
You acknowledge and agree that Gleim may terminate your password or account or deny you access to all or part of the Service without prior notice if you engage in any conduct or activities that Gleim in its sole discretion believes violates any of the Terms and Conditions of Service, violates the rights of Gleim, or is otherwise inappropriate for continued access.
You acknowledge and agree that Gleim may in its sole discretion deny you access through Gleim's Website to any materials stored on the Internet, or to access third party services, merchandise, or information on the Internet through Gleim's Website, and Gleim shall have no responsibility to notify any third-party providers of services, merchandise, or information nor any responsibility for any consequences resulting from lack of notification.
You agree to defend, indemnify, and hold Gleim and its affiliates harmless from any and all claims, liabilities, costs, and expenses, including reasonable attorneys' fees, arising in any way from your use of the Service or the placement or transmission of any message, information, software, or other materials through the Service by you or users of your account or related to any violation of these Terms and Conditions of Service by you or users of your account.
Links from and to this Website:
You acknowledge and agree that Gleim and any of its website affiliates have no responsibility for the accuracy or availability of information provided by linked sites. Links to external websites do not constitute an endorsement by Gleim or its affiliates of the sponsors of such sites or the content, products, advertising, or other materials presented on such sites.
Information in the many web pages that are linked to Gleim's Website comes from a variety of sources. Some of this information comes from official Gleim licensees, but much of it comes from governmental agencies or unofficial or unaffiliated organizations and individuals, both internal and external to Gleim. Gleim does not author, edit, or monitor these governmental agencies or unofficial pages or links. You acknowledge and agree that Gleim shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on such external sites or resources.
Gleim is taking reasonable and appropriate measures, including encryption, to ensure that your personal information is disclosed only to those specified by you. However, the Internet is an open system and we cannot and do not guarantee that the personal information you have entered will not be intercepted by others and decrypted.
If you wish to make purchases through the Service, you may be asked by the merchant or information or service provider from whom you are making the purchase to supply certain information, including credit card or other payment mechanism information. You agree not to hold Gleim liable for any loss or damage of any sort incurred as a result of any such dealings with any merchant or information or service provider through the Service. You agree that all information you provide any merchant or information or service provider through the Service for purposes of making purchases will be accurate, complete, and current. The merchants and information and service providers offering merchandise, information, and services through the Service set their own prices and may change prices or institute new prices at any time. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You also will be responsible for paying any applicable taxes relating to purchases through the Service.
The Terms and Conditions of Service and the relationship between you and Gleim shall be governed by the laws of the State of Florida without regard to its conflict of law provisions. You and Gleim agree to submit to the personal and exclusive jurisdiction of the courts located within the state of Florida.
The failure of Gleim to exercise or enforce any right or provision of the Terms and Conditions of Service shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions of Service remain in full force and effect.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Terms and Conditions of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Return PolicyGleim Publications, Inc. guarantees the immediate refund of all resalable texts, unopened and un-downloaded Test Prep Software, and unopened un-downloaded audios returned within 30 days of purchase. Accounting and Academic online Test Prep and other online courses may be canceled within 30 days of purchase if no more than the first study unit or lesson has been accessed. In addition, Online CPE courses may be canceled within 30 days of adding the course to your Personal Transcript if the Outline has not yet been accessed. Accounting Exam Rehearsals and Practice Exams may be canceled within 30 days of purchase if they have not been started. Aviation Test Prep Online may be canceled within 30 days of purchase if no more than the first study unit has been accessed. Other Aviation online courses may be canceled within 30 days of purchase if no more than two study units have been accessed. This policy applies only to products that are purchased directly from Gleim Publications, Inc. No refunds will be provided on opened or downloaded Test Prep Software or audios, partial returns of package sets, or shipping and handling charges. Any freight charges incurred for returned or refused packages will be the purchaser's responsibility. For more information regarding the Gleim Return Policy, please contact our offices at (800) 874-5346.
Complaint Resolution Policy
For more information regarding administrative policies such as complaint and refund, please contact our offices at (800) 874-5346.
If you believe your purchase is defective within the first 30 days of your purchase, please call Technical Support at (800) 874-5346 or (352) 375-0772 or go to http://www.gleim.com/support/. If the Technical Support agent determines that your product should be replaced, you will receive authorization to return the product.
Wrong Items Shipped
If you receive items you did not order, call (800) 874-5346 or (352) 375-0772. You will receive authorization to return the product.
You may pay by credit card no matter which ordering method you use (Internet, fax, mail, or phone). Gleim accepts Visa, MasterCard, American Express, and Discover cards. Your credit card will be charged when your order is shipped.
Check or Money Order
If you wish to pay by check or money order, you may order by phone at (800) 874-5346 and then mail payment to Gleim. The check or money order must be payable to Gleim Publications, Inc. Mail your payment with a description of your order and street address for shipping purposes to this address:
GLEIM PUBLICATIONS, INC. P.O. Box 12848 University Station Gainesville, Florida 32604
Gleim must receive your payment within 30 days or your order will be canceled. Gleim will ship your order approximately one business day after payment is received.
UPS E-Mail Service
UPS will send your tracking number for your order by e-mail if your order is shipped by UPS and you have given us your correct e-mail address. You may call or e-mail Gleim at any time to confirm your order or to obtain proof of purchase.
Gleim will collect sales tax as may be required by law for items purchased from Gleim at the statutory rate in effect at the shipping address. If you order by phone, the Gleim sales agent will tell you the final total at the time you place your order.
Tax Exempt Orders
If you are placing an order on behalf of a tax-exempt organization, please call (800) 874-5346. Be prepared to provide proof of tax exempt status [501 c(3) certificate or equivalent] for the state where the product will be shipped.
Value Added Tax
The Value Added Tax, or VAT, in the European Union (EU) is a general, broadly based consumption tax assessed on the value added to goods and services.
Although Gleim Publications, Inc. is not an EU producer, Gleim products are subject to VAT as required by the EU to keep the system fair for EU producers.
The VAT collected only covers the electronic material included in your order (including, but not limited to Test Prep Software, Audio Reviews, and Online Courses).
VAT will be collected by the shipping courier (FedEx, UPS, DHL) for all shippable items (including, but not limited to Books and Bag).
Please direct any questions you may have to our international sales representatives at firstname.lastname@example.org, or via telephone during business hours at 352.375.0772.
Gleim attempts to ship all orders within one business day of receipt and payment. Delivery time will vary depending on the shipment method chosen.
The price you will be charged is the price in effect on the day you place your order, plus applicable sales tax and shipping charges. Gleim reserves the right to change prices for products displayed on the Gleim Website at any time.
Some products may be available in limited quantities. Gleim reserves the right to restrict the number of such items that you may purchase. Gleim will notify you as soon as practicable of limitations on product availability and purchasing. This information is subject to change.
If Gleim cannot ship within 30 days from the date Gleim receives your payment, we will notify you by mail and provide more specific information.
Any online component of Gleim Publications is intended for your own personal use as a single user. This includes Gleim Online, Gleim Test Prep Online or Question Bank Online, Audio Downloads, Software Downloads, Simulation or Essay Wizards, Practice Exams, and Exam Rehearsals™.
Online components may be used on an unlimited number of computers and mobile devices as long it is being used by the same single user. This license can not be transferred to another user at any time.
Use of any online component by more than one person is a violation of this agreement. It will be grounds for immediate deactivation of your online account, and any online components you have purchased from Gleim will not be refunded.
Software License Agreement
Unless otherwise stated, the terms and conditions set forth in the following Software License Agreement shall apply to all software sold by Gleim through this Website:
License. The software, documentation, and any fonts accompanying this License whether on disk, in the form of an online course, in read only memory, on any other media, or in any other form (the "Gleim Software") are licensed to you by Gleim Publications, Inc. ("Gleim"). You may own the media on which the Gleim Software is recorded but Gleim and/or Gleim's licensor(s) retain title to the Gleim Software. The Gleim Software and any copies made under this License are subject to this License. Permitted Uses and Restrictions. Unless otherwise stated, this License allows you to install and use the Gleim Software on a maximum of two computers. Except as permitted by applicable law and this License, you may not decompile, reverse engineer, disassemble, modify, rent, lease, loan, distribute, or create derivative works from the Gleim Software. You, as the owner of a current license of a version of Gleim Software, may not transmit the Gleim Software over a network unless written permission to do so is specifically granted to you by Gleim. Your rights under this License will terminate automatically without notice from Gleim if you fail to comply with any term(s) of this License.
FURTHERMORE, GLEIM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE GLEIM SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY GLEIM OR AN AUTHORIZED GLEIM REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SHOULD THE GLEIM SOFTWARE PROVE DEFECTIVE, YOU (AND NOT GLEIM OR AN AUTHORIZED GLEIM REPRESENTATIVE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Limitation of Liability. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL GLEIM BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS LICENSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Gleim's total liability to you for all damages exceed the amount paid for this License. Export Law Assurances. You may not use or otherwise export or reexport the Gleim Software except as authorized by United States law and the laws of the jurisdiction in which the Gleim Software was obtained. In particular, but without limitation, the Gleim Software may not be exported or reexported into (or to a national or resident of) any U.S. embargoed country or to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce's Table of Denial Orders. By using the Gleim Software, you represent and warrant that you are not located in, under control of, or a national or resident of any such country or on any such list. SALES TO THE U.S. GOVERNMENT: The Licensed Software Products provided under this Agreement are commercial computer software programs developed exclusively at private expense. Use, duplication, and disclosure by civilian agencies of the U.S. Government shall be in accordance with FAR 52.227-19(c) or other agency data rights provisions, as may be applicable. Use, duplication and disclosure by U.S. Government Department of Defense agencies is subject solely to the terms of standard software License Agreement as stated in DFARS 227.7202. The Contractor/ manufacturer is GLEIM PUBLICATIONS, INC., Post Office Box 12848, University Station, Gainesville, Florida 32604. Copyright. All rights reserved. Controlling Law and Severability. This License shall be governed by the laws of the United States and the State of Florida. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this License shall continue in full force and effect. Any action arising out of or related to this Software License Agreement shall be brought only under the jurisdiction of a court located within the state of Florida. Complete Agreement. This License constitutes the entire agreement between the parties with respect to the use of the Gleim Software and supersedes all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of this License will be binding unless in writing and signed by Gleim.
Other Terms and Conditions
Gleim is not responsible for typographical errors. Gleim reserves the right to change the terms and conditions of sale on the Gleim Website at any time. All sales on the Gleim Website are governed by Florida law, without giving effect to its conflict of law provisions. No Gleim employee or agent has the authority to vary any of the Gleim Website's policies or the terms and conditions governing any sale.
GLEIM PUBLICATIONS, INC., Post Office Box 12848, University Station, Gainesville, Florida 32604. Telephone 800-874-5346, 352-375-0772; FAX 352-375-6940; Internet http://www.gleim.com
GLEIM INTERNET, INC., Post Office Box 12008, University Station, Gainesville, Florida 32604. Telephone 800-874-5346, 352-375-0772; FAX 352-375-6940; Internet http://www.gleim.com